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Hasan Shuvo

Hasan Shuvo

Customer Service Experience | Communication Expert
Vancouver, Metro Vancouver Regional District

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About Hasan Shuvo:

  • 6 years’ experience in listening to the clients with enthusiasm and providing them appropriate solutions in a friendly and helpful manner.
  • Master’s in business administration (MBA) in Finance.
  • Strong interpersonal and communication skills in English (IELTS Score: CLB-8), Bengali and Hindi.
  • Highly proficient in Microsoft Office, Excel, PPT, Oracle and other Core file management systems.
  • Adept in problem-solving, creative thinking, fast learning, fostering collaborative environment by maintaining affirmative relationships and keen eye for innovation and process improvement.

Experience

  • Investigated more than 20 client complaints daily in collaboration with cross functional teams, resulting in a 35% increase in problem resolution within the first quarter.
  • Implemented a customer interaction survey system resulting in an 85% positive rating from surveyed clients, leading to repeat business and referrals from satisfied customers.
  • Conducted in-depth financial analyses for clients with complex financial situations, resulting in customized business strategies that led to an average increase of 15% in revenue.
  • Collaborated with regulatory agencies to ensure timely submission of reports, achieving a 100% compliance rate for quarterly submissions.
  • Worked with internal teams as a first point of contact to assess the risk level of a client and ensure compliance with bank policy to protect client and shareholder interest.
  • Promoted various financial products to potential clients and assisted existing clients in choosing the right financial service to cater to their needs.

Education

 

  • Certificate in Applied Data Analytics                                                                  (In progress)

British Columbia Institute of Technology (BCIT)

 

  • Master of Business administration (MBA) in Finance                                                  (2019)

University of Dhaka, Bangladesh

(Equivalent to Two Years Master’s degree in Canada as determined by World Education Services)

 

  • Bachelor of Science in Engineering (BSc) in Electrical and Electronic Engineering (EEE) (2015)

Ahsanullah University of Science and Technology, Dhaka, Bangladesh

(Equivalent to Four Years Bachelor’s degree in Canada as determined by World Education Services)

 

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