Hayley Williamsom

Highly proactive and results-driven Warehouse and Logistics Professional with over 15 years of progressive experience in warehouse operations, team management, food distribution, and logistics coordination. Thrives in fast-paced, high-pressure environments, demonstrating exceptional attention to detail, a strong sense of responsibility, and a dedication to team success and safety.

Recognised for growing rapidly within the industry—from Picker/Packer to Warehouse Distribution Manager within a year—due to strong leadership skills, a passion for the food logistics sector, and a relentless drive to meet and exceed operational goals.

• Successfully managed a team of 20+ warehouse staff and ensured daily health and safety compliance for up to 30 personnel.

• Maintained seamless coordination with customer service, sales, and management teams, ensuring operational alignment throughout each shift.
  Oversaw daily supplier communications, guaranteeing timely and high-standard fulfillment of multiple fresh and ambient stock orders.
  
   
• Handled twice-daily procurement of fresh stock while maintaining minimum thresholds for long-hold inventory to prevent shortages.
  
   
• Ensured strict compliance with food safety regulations, including temperature monitoring, allergen control, expiry date checks, and full six-sided product inspections.
  
   
• Led daily team briefings, clearly outlining shift goals and KPIs, and delegated responsibilities to promote accountability and efficiency.
  
   
• Fostered a team-oriented environment where all members were fully informed, supported, and empowered to meet performance targets.
  
   
• Supervised and conducted weekly and monthly stock audits, ensuring accuracy across both daily perishables and bulk inventory.
  
   
• Compiled and analysed real-time data to generate performance matrices for managerial review and use in operational briefings.
  
   
• Directed goods-in and goods-out workflows, resolving stock discrepancies and damage issues swiftly to protect supply integrity.
  
   
• Carried out daily performance reviews to identify process improvements, encourage team development, and maintain high standards.
  
   
• Trained new and existing staff in warehouse health and safety protocols, promoting a culture of responsibility and workplace safety.
  
   
• Utilised Magento, Linnworks, and Google Sheets for efficient stock control, order processing, and operational reporting.
  
   
• Monitored adherence to food safety protocols, ensuring availability and correct use of protective equipment and materials.
  
   
• Reported directly to senior management on daily operations, performance metrics, and issue resolution strategies.
   
• Ensured all customer orders were accurately picked, securely packed, and dispatched on time, prioritising product integrity and customer satisfaction.
   
• Led weekly and monthly safety audits, conducted regular inspections of fire exits and alarms, and maintained a safe, organised work environment.
   
• Coordinated and fulfilled online orders from platforms including Amazon, Not on the High Street, and the business's own website.
  
   
• Ensured all warehouse equipment was functional and well-maintained to support daily operations without interruption.
  
   
• Maintained allergen separation protocols to prevent cross-contamination and ensure customer safety.
  
   

GCSEs

Comberton Village College

September 1997 - June 2002

Cambridge, England, United Kingdom

• GCSE English Language;

• GCSE Science (Double Award);

• GCSE Physical Education;

• GCSE Food Technology;

• GCSE German;

• GCSE Art;

• GCSE Maths.

First Diploma in Sport Studies

Cambridge Regional College

September 2002 - June 2003

Cambridge, England, United Kingdom

Work Related Qualifications

September 2023

• Powered Pallet Truck (electric);
• Low Level Order Picker (electric);
• Medium Level Order Picker (electric);
• Health and Safety Level 3;

• Food Safety, Quality Management, HACCP, and Industrial codes of practice;

• B1 Counterbalance (electric) - exp: 18/09/2026;
• D1 Reach Truck (electric) - exp: 21/09/2026.

Verified International Academic Qualifications

WES - World Education Services 

April 2023

IELTS - International English Language Testing System

British Council

March 2023