Heather Hughes Matchett

I am a dedicated and experienced Server and Bartender with 4 years in the hospitality industry, including 1 year specializing in Breakfast service. I have also had the opportunity to step into supervisory roles, where I developed strong leadership and team management skills. I take pride in my ability to provide excellent service while maintaining efficiency and attention to detail, especially during fast-paced breakfast shifts. My commitment to customer satisfaction drives me to ensure every guest has a positive and memorable experience.

I am an experienced server and bartender with a diverse background in high-volume restaurants and bars. I have worked at establishments such as Kramer’s Bar and Grill, OEB Breakfast Co., The Ridges Pub, and La Carnita, where you've honed your skills in crafting drinks, providing exceptional customer service, and managing fast-paced environments. My supervisory experience at La Carnita involved overseeing front-of-house staff, handling customer relations, and ensuring dietary needs were met. You are well-versed in handling busy situations like karaoke and trivia nights, and you're skilled in deescalating conflicts while maintaining a positive dining experience for guests. Your certifications in SmartServe and food handling further enhance your expertise in the field.

I attended Bishop’s University from 2021-2023.