Heitor Cervantes Gomes (HCG)

           My name is Heitor Cervantes Gomes, a 24-year-old male with a passion for exploring various fields and continuously challenging myself.  

           Throughout my career, I have embraced diverse roles, each contributing to my growth as a dynamic and adaptable professional. As a Bartender and Bar Back, I honed my communication skills and ability to provide exceptional service, ensuring every customer had a memorable experience. Having opened and managed my own online business store, "New Generation Store," I developed expertise in utilizing Excel to automate tasks and analyze data for effective business management. This experience taught me the value of innovation and meticulous organization. My journey also encompassed personal services like pet sitting, car washing, and lawn mowing, which instilled in me a strong work ethic, reliability, and a commitment to delivering exceptional results.  

           During my Trainee position in Electrical Engineering at Conselt JR, I delved into the development of electronic boards using Proteus and acquired valuable hands-on experience. Also, my Internship in Control and Automation Engineering at MSP Electromechanical Equipment allowed me to work on complex projects, including establishing monitoring systems, developing electrical programs, measuring cables, selecting materials, and programming PLCs and HMIs using Modbus and Ethernet communication.

1- Internship in Control and Automation Engineer 

MSP Electromechanical Equipment Ltd - Ribeirão Preto, SP Brazil - January 2021 to June 2021 

• Establishing a monitoring system in the company's production chain (engineering/production); 

• Developing electrical programs for the production of panels and related equipment 

• Measuring cables and protection circuit breakers for electrical panels; 

• Selecting appropriate material for electrical projects; 

• Programming PLCs and HMIs using IEC 61131-3 programming languages (Ladder, Function Block Diagram, Structured Text) ; 

• Modbus and Ethernet communication; 

• Measuring PLCs, hardware and structure; 

• Interconnecting equipment for testing MSP's manufacturing unit; 

Overall, my internship at MSP Electromechanical Equipment Ltd has been instrumental in developing my technical skills, deepening my understanding of industrial automation, and providing me with hands-on experience in the field. The challenges and tasks I encountered, such as establishing monitoring systems, developing electrical programs, selecting materials, and interconnecting equipment, have equipped me with practical knowledge and problem-solving abilities that will undoubtedly contribute to my future success in the industry. 

2- Trainee in Electrical Engineer 

CONSELT JR - Ribeirão Preto, SP Brazil - March 2019 to June 2020 

CONSELT JR, a junior company of the Electrical Engineering department at the Federal University of Uberlândia, formed only by students as a nonprofit organization. This enables students to develop projects, such as: 

• Websites Development (WordPress); 

• Solar panels Projects Development (Proteus); 

• Electronic boards Development (Proteus); 

• Applications Development (C++ language).; 

• Able to work independently and/or in a team environment. 

• Self-motivated, with a strong sense of personal responsibility. 

In summary, my trainee position in Electrical Engineering with CONSELT JR's company has significantly contributed to my career growth. The diverse tasks and challenges I undertook, including website development, solar panel and electronic board projects, and application development, provided me with practical skills, expanded my knowledge base, and reinforced my problem-solving abilities. This experience has prepared me for future endeavors in the field of Electrical Engineering and instilled a strong passion for social impact and community engagement. 

3- Bike Rental Shop - Organization, Operations & Administrative 

Bee's Knees - Vancouver, BC - July 2023 to Present 

Working at Bee's Knees has been a great experience for my career, also has played a crucial role in improving my English skills, enabling me to communicate more confidently and effectively in various professional contexts. I have faced various challenges and tasks that have enriched my knowledge and abilities. 

Challenges Faced: 

• Assisting customers in bike selection. 

• Explaining rental terms and safety rules. 

• Learning technical bike maintenance terminology. 

• Managing accurate inventory records. 

• Handling customer inquiries and resolving complaints. 

Career Experience Boost: 

• Customer Service Excellence 

• Improvement in English Skills 

• Technical learning in bicycle maintenance. 

4- Online Business and Marketing using Facebook/Instagram Ads 

My Own Online Business in Brazil - Ribeirão Preto, SP - March 2023 to Present 

Learning: 

• Opening an Online Business Store 

• Utilizing Microsoft Excel for Automated Analysis Worksheets 

• Utilizing Facebook and Instagram Ads for Digital Marketing Insights 

Valuable Insights and Challenges: 

• Gaining Invaluable Knowledge for Career Advancement 

• Learning Sales Strategies and Digital Marketing Dynamics 

• Addressing Challenges in Ad Campaign Optimization 

• Identifying Target Audiences and Data-Driven Decision-Making 

Current Marketplace Strategy: 

• Selling Products on "Mercado Livre" 

• Reaching Wide Customer Base with Marketplace Presence 

• Overcoming Challenges in Differentiation and Customer Engagement 

Aspiring for Brand Autonomy: 

• Transitioning Toward Establishing Personal Website 

• Enabling Enhanced Brand Control and Customer Experience 

• Selecting Platform, Designing, and Ensuring Functionality 

Embracing Learning through Data: 

• Strategic Use of Microsoft Excel for Business Analysis 

• Automating Worksheets for Marketplace Performance Insights 

• Uncovering Sales Trends, Inventory Management, and Preferences 

Excel's Learning Curve: 

• Developing Proficiency in Formulas and Data Organization 

• Crafting Effective and Understandable Data Visualizations 

5- Bar Back/Bartender 

Apollo Pub - Ribeirão Preto, SP Brazil - June 2022 to December 2022 

• Quickly reseting and cleaning up tables after customers left to enable speedy turnaround and guest flow.

• Using cash registers and credit card machine. 

• Making Sure customer satisfaction by answering questions regarding orders and specialty items. 

• Sharing knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. 

• Keeping server areas clean and stocked to increase efficiency while working the floor. 

• Training new servers on restaurant policies and procedures. 

• Checking customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages. 

• Meeting with chefs to review daily specials and menu changes. 

• Remaining calm and poised when dealing with difficult customers or during busy shifts. 

6- Operations and Administration for Personal Services 

My Own Business in Brazil during the COVID-19 Pandemic - São Paulo, SP January 2020 to December 2021 

Roles: 

• Pet Sitting 

• Car Washing 

• Lawn Mowing 

Learning Opportunities: 

• Pet Care Responsibilities 

• Developing Patience with Animals 

• Effective Communication with Pet Owners 

• Car Cleaning Techniques 

• Attention to Cleanliness 

• Customer Satisfaction and Hard Work 

• Lawn Mowing Challenges 

• Embracing Physical Demands 

• Time Management Skills 

Business Challenges: 

• Juggling Multiple Tasks 

• Managing Appointments 

• Satisfying Clients 

Skill Development: 

• Enhanced Multitasking Abilities 

• Problem-Solving Skills 

• Building a Positive Reputation 

• Attracting New Customers

Bachelor of Internacional Business Management Skills in Business Administration 
ISS Language And Career College of BC - Vancouver, BC
July 2023 to Present 
 

Bachelor of Electrical Engineering in Control and Automation 
Federal University of Uberlândia - Uberlândia, BR
January 2018 to Present