Hemish Bhingradiya

A motivated Information Technology Engineer and highly skilled Cisco Certified Network Associate with a bachelor's degree in computer science and a diploma in Computer Networking.

● Intelligent Network Technician with experience setting up, maintaining, and repairing computer and network systems.

● Highly skilled at troubleshooting, ticket management, and installations. Confidently resolved service requests or escalated complex issues while recording actions taken to correct.

● Believing in every complex problem has a simple solution.

DESKSIDE SUPPORT  TECHNICIAN - SCOTIABANK​​​​​Feb’20 - Aug’21

● Providing remote and desk side support to end users.

● Update/upgrade of software and hardware.

● User support to register mobile devices to Air Watch.

● Assigning tickets and escalation to senior technician team on ServiceNow.

● Answering inbound phones, emails to client inquiries.

● Reimaging laptops and desktops.

● Domain user account setup in Active directory.

● Pushing and installing software remotely or on the site.

● Troubleshooting and fixing daily IT issues on site or by remote access

● Helping users with Domain and VPN login

● Troubleshooting issues regarding O365. Add adds-in in outlook and other apps according to requirements.

High School Diploma: 𝐂𝐨𝐦𝐩𝐮𝐭𝐞𝐫 S𝐲𝐬𝐭𝐞𝐦 T𝐞𝐜𝐡𝐧𝐢𝐜𝐢𝐚𝐧- 𝐍𝐞𝐭𝐰𝐨𝐫𝐤𝐢𝐧𝐠 ​  

         ST.LAWRENCE CLG – VANCOUVER.BC, Canada

         Bachelor of Science: 𝐂𝐨𝐦𝐩𝐮𝐭𝐞𝐫 𝐒𝐜𝐢𝐞𝐧𝐜𝐞 ​  

         Veer Narmad South Gujarat University - Surat, Gujarat