Hernani Barros

I am confident that my international experience and dedication to excellence make me an ideal
candidate for this position. I am enthusiastic about the opportunity to contribute to your team and
bring significant added value to your development projects.

2023 – 2024: IT Technician, MiGSO | PCUBED
Longueuil, QC (internship
● Level one support, installation and troubleshooting of laptops and printers
● Daily collaboration with the US IT team
● Remote support via Beyond Trust app
● Management of MS application licenses
● Main IT support contact for the Montreal Hub
● Installation of programs via remote connection
● Optimization of all cables and IT connections for the Montreal Hub
● Updating operating systems and computer drivers
● Remote support to employees across all company

2010 – 2022: Administrative Management Assistant
Secretary of Economy, Brazil
● Handle customer requests by informing them of the project progress and proposing
solutions to simple problems maintaining good relationships
● Enter accounting documents into the computer according to coding, classification, and
invoice archiving rules
● Contact tax authorities or other organizations to address issues
● Verify correct receipt of payments to avoid delays and disputes
● Customer service in person, by email, and phone.
2007 – 2010: Info Support Technician
AGANP - Public Affairs Agency
● Level one support, installation and troubleshooting of laptops and printers
● Management of MS application licenses
● Installation of programs via remote connection
● Optimization of all cables and IT connections for the Montreal Hub
● Updating operating systems and computer drivers
● Assist users with problems or lack of knowledge to perform operations
● Diagnose hardware issues and apply appropriate protocols
● Install computer equipment ensuring proper function before delivery
● Resolve operational issues encountered by users
● Raise user awareness of good IT security practices
● Customer service in person, by email, and phone.

1999 – 2002: Bachelor's in Systems Analysis
Salgado de Oliveira University, Brazil

2022 – 2024: DEC in Information Technology
Institut Grasset, Montreal, QC
● Complete training in computer techniques including algorithm programming with Visual
Studio Community, computer systems architecture
● Mathematical logic: Boolean Algebra, Matrix, binary operations
● Operating systems (Linux, MacOS, Microsoft, Ubuntu)
● Database programming (PhPMyAdmin, SQL Server, coding with Java, Xampp)
● Object-oriented programming (Eclipse, Java)
● Project management (SCRUM, Agility, and all UML diagrams)
● Native mobile programming (Xcode SWIFT)
● Web programming (Visual Studio Code HTML, CSS, JavaScript)
● Information security: Understanding website and Computer protection