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Herve Nchang Sanda

Herve Nchang Sanda

Payment Operations Expert |Team Leader |

Banking / Loans

Toronto, Ontario

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About Herve Nchang Sanda:

Detail-oriented Finance professional with over 6 years of experience in Global Cash & Payment Operations, including supervisory roles. Proven track record in leadership, process optimization, and risk mitigation. Seeking to leverage these skills to contribute to a dynamic team. Bilingual in English and French.

Experience

VP Finance, Enactus Humber (January 2024 - Present) 

• Managed organization’s finances, including budgeting, expense tracking, and financial reporting, leading to a 15% reduction in operating expenses. 

• Provided financial guidance and support to the board of directors, ensuring financial accountability and transparency. 

• Developed strategies to increase fundraising and optimize resource allocation, contributing to the organization's mission. 

Senior Payment Administrator, Caceis (RBC Investor & treasury services) (April 2019 - Nov 2023) 

• Spearheaded initiatives to optimize payment processes through streamlined procedures, resulting in a 20% reduction in processing time. 

• Managed a team of 8 payment specialists, mentoring and achieving a 15% improvement in error resolution. • Orchestrated strict adherence to regulatory standards, resulting in a 100% compliance with federal and state financial regulations. 

• Implemented advanced payment processing technology, enhancing efficiency and accuracy by 25%. • Increased client satisfaction by prioritizing high-value clients, resulting in a 30% increase in client retention. 

• Managed reconciliation of cash breaks within clients' accounts, achieving a 100% resolution rate. 

Payment Administrator, Caceis (RBC Investor & treasury services) (Sept 2017 - March 2019) 

• Trained 6 payment specialists to meet performance targets and foster a collaborative work environment, resulting in a 30% increase in productivity. 

• Introduced automated payment systems, reducing processing time by 25%. 

• Developed and implemented robust fraud detection strategies to mitigate risk through Call back and fraud prevention training, reducing fraudulent activities by 35%. 

• Maintained 100% compliance with financial regulations and internal policies by conducting regular audits and assessments, mitigating risks, and ensuring a secure payment environment.

Education

Graduate Certificate in Business Management - Entrepreneurial Enterprise (2024) Humber College, Toronto, ON 

Master of Science in Finance (2017) Staffordshire University, Stoke-on-Trent, London Bachelor In Banking & Finance (2015) Staffordshire University, Stoke-on-Trent, London

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