Hiba Shahid

OSSD

• studying nutrition and food at TMU
• always looking to help people and be a string team player

Guest Services Representative May 2023 to August 2023

Hamilton Conservation Area – Wild Water Works

• Performed administrative duties such as data entry and retrieval, filing and producing accurate admissions
• Took orders, greeted customers and answered any questions or resolved issues
• Attended to guest inquiries and complaints and addressed them in a courteous manner
• Communicated with the public in person over the phone and through email to ensure customer
satisfaction

Store Team Member July 2022 to July 2023 Tim Hortons Hamilton, ON
• Took orders, greeted customers and answered any questions or resolved issues
• Received payments by the various payment methods and issued refunds when necessary
• Stocked shelves and did what was necessary to keep the area clean (garbage’s, mop, sweep)
• Made coffee and other drinks to order with accuracy in a timely manner

Store Team Member May 2022 to July 2022
Harvey’s
Hamilton, ON
• Garnished burgers with speed while maintaining a clean and stocked work station
• Greeted guests, took orders, received payments and issued receipts change or credit
• Cleaned tables, swept and mopped floors at the end of the day after store closing

Deputy Returning Officer September 2021 Elections Canada Hamilton, ON
• Set the polling station up and prepared any certificates, forms or records needed

• Verified ID of voters and supported anyone who needed assistance marking their ballot
• Ensured the correct number of ballots were given out all day and counted at the end of the
night

Focus On Youth – Senior Connectedness Program July 2021 to August 2021 Hamilton Wentworth District School Board Hamilton, ON
• Worked at Victory Gardens & McQuesten Urban Farm to garden and get food ready to sell
• Wrote letters to seniors and had phone calls with them to engage with them
• Worked with Beautify Hamilton to clean parks and public areas
• Put together and placed community libraries at various locations in Hamilton

High School Graduate - OSSD