Hope Dianah Namakula

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

11/2023 to Current
Communication Relations Volunteer Christian Faith Outreach Center – Ajax, ON
Demonstrated respect, friendliness and willingness to help wherever needed. Skilled at working independently and collaboratively in a team environment. Worked flexible hours across night, weekend, and holiday shifts.
Developed strong communication and organizational skills through working on group projects.

09/2022 to 08/2023
Guest Service Assistant
Jumeirah International Hotel LLC. – Dubai, UAE
Handled customer complaints to satisfy and retain guests.
Assisted guests with variety of services and local attraction information. Maintained high level of professionalism and discretion when dealing with guests.
Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

01/2020 to 07/2022

Guest Service Associate
Melia Desert Palm Hotel. – Dubai, UAE
Utilized variety of organizational and communication skills to drive guest satisfaction.
Ensured adherence to brand standards while providing outstanding service for all hotel clients.
Scheduled and confirmed restaurant reservations for guests.
Maintained neat and orderly front desk and lobby area to uphold hotel standards.
 

09/2019 Diploma in Fashion And Design
Tem International School of Beauty - Uganda 12/2014 U.A.C.E Certificate
Kitende Secondary School - Uganda 12/2012 U.C.E Certificate
CERTIFICATIONS
Wits College Namulanda, - Uganda