John Prpich Blog

There are many universal truths, but the one I have been thinking about more often is based on the importance of moderation, which I believe to be one of the keys to a happy life. · It goes without saying that too much excess of anything isn't good for you. · If you exercised ...

Author in Source Title · Twelve years ago I was sitting in a boardroom with the companies C suite, getting ready to review our customer service scores.  This conversation is very common in the hospitality industry, so this wasn't my first rodeo.  One of the EVP's  walked us throu ...

I believe that the lack of understanding around the concept of context is an Achilles heel for most organizations. · It's the leading cause of bad and poor judgment which inevitably manifests itself in negative consequences. · Let's start with the definition: · con · textˈkäntek ...

Throughout my career, I've made it a point to stand in the line of excellence, it was much shorter than the one next to me, mediocrity. · Over time I watched my line shrink and the other grow at an exponential rate. · The people standing in my line (I'm at the end of the back e ...