Hui Yin Susana Liu Shen

I am returning to the GTA to expand my career; I recently completed my Bachelor of Economics (B.Econ.) Honours Degree at Carleton University. Working as an Administrative Assistant has given me a high regard for good customer service. In my position at ForYou-Quality Immigration Solution, I have learned the importance of dealing with customers in a positive manner. Recently, I participated in the Banks of Canada Undergraduate Student Paper competition where I was fortunate enough to challenge myself. I enjoyed working with professors and classmates to receive positive feedback. I strongly believe that consulting is a discipline that forces me to look at problems from a different point of view and think outside the box to find solutions.

Having worked as an administrative assistant, I have acquired a deep appreciation for good customer service. My position at ForYou-Quality Immigration Solution allowed me to understand the importance of positive interaction with customers. I handled inquiries from clients daily by phone and email, and successfully resolved complex service requests per week. Furthermore, I have gained verbal and written communication experience by preparing materials for meetings, and marketing products to clients offer at Bencorp as a secretary. My communication skills were used to support positive interactions with clients, and authority figures, making an enjoyable and productive environment. 

I have recently completed my Bachelor of Economics (B.Econ.) Honours Degree at Carleton University. I have research experience in subjects like the Canadian labour market and education by analyzing data using tools such as Stata and Excel. I am also proficient in the use of Microsoft Word, PowerPoint, Excel, Outlook, and Zoom.