Ibrahim Mohammed

Myself Ibrahim I am a self motivated graduate having experience in Customer support , billing and sales. I am very much into the service industry and currently I am pursuing my Diploma from Conestoga college. I am seeking an opportunity in CSR or any related work where I can utilize my skills to uplift the business and relation with customer and also succeed in my future career.

Senior e-Support Officer (Process: Walmart Online Chat Support US) 
InTouch Cx Pvt. Ltd., India

• Solving customer concerns on chat for online orders using CCA2 (CCA1) tool, dispatcher, tracking.

• Interaction with customers having issues of LAD, LIT, SIP, store orders and other concerns of Walmart.

• Answering all the queries and making customers feel appreciated and using appropriate statements.

• Exhibiting empathy, can do attitude, participating and engaging in new office tasks. 

 

Billing Operator and Sales Executive 
Arbaz Textiles, India 
• Generating invoices, bills for customers, ensuring accuracy in pricing, taxes, and item descriptions.
• Accurately handling cash transactions, including receiving payments, giving change & record payments. •Maintaining accurate records of daily sales, returns, and other financial transactions.
• Keeping track of inventory levels, updating stock records, and notifying management when stock is low.

Cashier and Kitchen Helper
Shah Ghouse Cafe, India 
• Knowledge of cash handling and book keeping activities. 
• Ability to interact with all customers in an effective manner and taking online orders on phone call and maintaining cash. 
• Cultivated and maintained strong relationships with a portfolio of key clients.

• Provided exceptional customer service, resulting in a high customer retention rate.

I have completed my graduation in Mechanical Engineering from Osmania University and I want to upgrade my skills so I decided to pursue Applied Manufacturing Management Automation from Conestoga College Doon.