Inderjit Singh

I am someone who is passionate about tech, as well as helping people. I am experienced in providing technical support on Windows, Mac, Android & iOS devices remotely and in person. I also possess CompTIA A+ and Google IT Support certifications.

I have previously worked in client-facing roles in the healthcare, banking, and retail sectors which helped me to improve my customer service skills.

I’m looking for an IT support role in a company where I can grow, learn, and contribute my experience because I trust that I have the necessary skills to do the work and deliver exceptional results.

4+ years of experience providing customer support in various industries such as healthcare, banking, and retail
● Demonstrated ability to provide satisfactory solutions to clients with excellent problem-solving skills developed through years of customer support experience and projects
● Strong written and verbal communication skills with a proven track record of responding to client needs efficiently by answering 70+ inquiries a day either in person, over the telephone, or through email
● Detail-oriented and analytical, able to effectively prioritize projects and reports to meet the needs of clients by their desired deadline

Work Experience
Junior Technical Associate Jan 2023 – Apr 2023
Michael Garron Hospital │ Toronto, Ontario
 Provide technical assistance and support to end users, computer systems, hardware, or software
 Install workstations, laptops, printers, and other desktop-related equipment as directed by service request tickets, including asset tracking and systems monitoring
 Support end-users with applications, computers, desk phones, printers, and basic network-related issues following established policies, processes, and procedures
 Answer incoming customer calls and provide assistance in a friendly and professional manner
Technical Support Representative Oct 2022 – Dec 2022
Kelly Connect Canada (Apple Client - Remote)
 Provide exceptional customer service in resolving username and password difficulties over calls
 Enhance customer experience in navigating through various apps
 Verify proper hardware and software configuration and setup for iOS and IPad devices
 Diagnose and resolve issues including internet connectivity, email, application, and downloads

CompTIA Network+ Certification Expected Jun 2023
CompTIA A+ Certification Oct 2022
Google IT Support Professional Certificate Sep 2022
Junior IT Analyst Program Sep 2022
NPower Canada │ Toronto