About Indumathi Arasu:
I am highly flexible, dependable, positive, and a great communicator. Dynamic, innovative, and culturally sensitive person who thrives independently and in a team setting. With excellent organizational skills, I possess the ability to prioritize and have great attention to detail
Ability to Use Microsoft Office ,Software, and Applications..
Experience
Insurance Advisor (TD Bank) Mar’21 till
Mar’22
As an Insurance Advisor, I was working as a member of an inbound contact center team reporting to the Team Manager, Client Services. In the Insurance Advisor role, I was responsible for providing solutions and counseling existing and new TD clients on their auto and property insurance needs. I was known for my customer-centric approach, contributing through legendary service; I am
- Responsible for achieving goals related to insurance advice and solutions
- outperformed quality and productivity objectives
- Processed callbacks, submissions, and mail in a timely manner
- Accountable for providing a high level of service to our clients
- Promoted company features and benefits as part of ongoing portfolio reviews
- Discussing a variety of products at every opportunity
- Promoting client loyalty through attention to detail and relationship-building
- Remain current on all company philosophies and procedures
- Achieved Insurance advisor certificate (Quebec and Atlantic Region) in the first attempt
Customer Service Inbound Professional, Purolator. Nov’20 till
Mar’21
- Answering clients' calls and learning about and addressing their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Faculty at Delhi Institute of Hotel Management July’03 – Apr’04
- Taught at the undergraduate and graduate levels in areas allocated by the Head of the Department
- Instructor at Delhi Institute of Hotel Management Delhi (A Govt of India undertaking)
- Contributed to the development, planning, and implementation of a high-quality curriculum
- Contributed to the development, planning, and implementation of a high-quality curriculum
- Assisted in the development of learning materials, preparing schemes of work, and maintaining records to monitor student progress, achievement, and attendance
General Electric Dec’98 –May’03
General Electric Financial Assurance (GEFA)
- Underwriting for life insurance cases
- Coordinating between the Front end and Back end functional areas of the organization
- Analyzing pending cases for further processing
GECIS
- Take inbound calls from credit card clients. - Ensured the accuracy of notes documenting each call. - Provided information and assistance to all inbound callers in an empathetic and professional manner
RPG Cellular Services Ltd: As Business Development Officer Jul 98- Dec’98 ✔ Managing corporate sales of mobile communication services in the region of Chennai.
- Provide service to the existing customers effectively and efficiently
- Ensuring organizational and business line goals are met
- Actively participate in the organization's activities and events.
Education
- MBA- Marketing – Rani Durgawati Vishwavidyalaya, Jabalpur 1997.
- LOMA Passed 2 levels of Loma (Life Office Management Association).
- MA (Economics) Rani Durgawati Vishwavidyalaya Jabalpur –1999
- Loma 280 and 290 Life Office Management Association
- Certified Competent Communicator o TOASTMASTERS CLUB, Dubai
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