Isabella Llort

I am a dynamic professional with strong leadership, problem-solving, and planning skills. I excel in multitasking and thrive in diverse team environments. My excellent communication and interpersonal abilities allow me to collaborate effectively with colleagues. I'm passionate about continuous learning and always seeking out new challenges to grow and evolve in my career. 

I am a Financial Accounting Assistant at PBR Auctions in Saskatoon, SK. My responsibilities include performing daily bank deposits for the company, preparing and executing daily sales reports to track store and auction performance, organizing and filing important documents for easy retrieval and record keeping, issuing and mailing cheques for payments to vendors and consigners, answering phone calls and responding to customer inquiries in a professional and timely manner, accounting for online payments and ensuring accuracy of financial records, generating monthly store reports and weekly auction reports to pay consigners, and providing customer support over the phone by assisting with auction registration and invoice requests.

Prior to my current role, I worked as an IT & Administrative Assistant at PBR Auctions, where I greeted and assisted customers in person and over the phone, managed payments and invoices for online auctions, set up online auctions and updated the auction website with item descriptions, disclaimers, and pictures, entered data into the system processing 500+ items per week, generated weekly and monthly reports, assisted with car auctions by entering vehicle data into the system, notifying customers of accepted offers, and processing invoices and fees, helped with registering new consignments, scheduled and confirmed deliveries.

In addition, I previously worked as an Assistant Store Manager at PBR Auctions, where I planned and directed day-to-day operations as Store Manager, reversed poor performance by implementing new systems and processes to improve customer service, drive sales, and increase profitability, ensured store cleanliness and smooth operation for the best customer experience, built genuine relationships with customers to foster loyalty and drive sales, and developed Excel sheets to streamline paperwork and optimize time management.

Before joining PBR Auctions, I worked as a Cashier at the same company, where I conducted daily cash drawer counts at the start and end of each shift to ensure accurate balance, processed customer payments via checks, debit and credit cards, refunds, and gift certificates to facilitate smooth transactions, gained in-depth product knowledge to assist customers and exceed sales and promotional goals, and supervised new employees on customer service techniques and procedures to maintain service quality.

Prior to working at PBR Auctions, I worked as an Administrative Assistant at RM Rental and Services in Sao Paulo, SP. In this role, I answered and directed incoming calls to appropriate parties, established the company's social media presence by developing a website and Facebook pages, acquired spreadsheet and pivot table skills for financial tracking and analysis, maintained current financial records by documenting payments and expenses, improved file organization by auditing and restoring misplaced documents to their proper locations, implemented an efficient document filing system to enable easy staff access, administered online banking functions and ensured financial account accuracy, and managed invoice and order issuance as well as monthly reporting duties.

I also worked as a Civil Engineer Intern at Gafisa S.A in Sao Paulo, SP. In this role, I coordinated with other design consultants, including architects and landscape architects, utilized AutoCAD and other software to create detailed drawings, oversaw engineering activities, ensuring compliance with safety, environmental, and governmental regulations, supervised construction operations, including scheduling and tracking project milestones, identified and managed environmental risks for the project, advised site managers on engineering considerations for new construction and ongoing operations, created contract specifications in the required format for bidding purposes, ensured construction adhered to plans and specifications, inspected project sites to monitor progress and safety standards, directed and managed construction, operations, and maintenance activities at project sites, and provided administrative support to directors and executive staff, maintaining confidentiality and professionalism.

Financial Accounting 2022 - Current 

SaskPolytech – Saskatoon, SK 

Bachelor of Science, Civil Engineering Dec 2014  

Maua Institute of Technology ‐ Sao Caetano do Sul, SP, Brazil 

Awarded Entrepreneurship and Innovation Summer Program from Boston College (United States)