Ishara Ilangasinghe

Highly skilled and motivated Business Analyst with 5+ years of experience in the software development industry. Proven record of collaborating with stakeholders to understand business objectives, analyze business processes, and translate requirements into solutions. Demonstrated agile leadership and excelled in a fast-paced environment with cross-functional teams to achieve business goals.

Business Analyst Intern  Aug 2023 – Oct 2023

Loblaw Fortinos, Canada

• Utilized ERP principles for inventory management process improvements across 23 supermarket systems.
• Leveraged data analysis and reporting to identify trends, significantly enhancing sales forecast accuracy.
• Created reports and dashboards using Excel/PowerPoint and Microsoft Suite to visualize key performance indicators, decreasing data discrepancies by 20% 
• Elicited stakeholder requirements, conducted process mapping, and analyzed business data to optimize workflow efficiency.
• Perform weekly data analysis, reporting metrics to leadership and contributing towards data-driven decisions

Business Analyst Jan 2023 – Apr 2023

Mohawk College, Canada

• Achieved 25% improvement in user experience by expertly reengineering processes and optimizing workflows.
• Conducted interviews, surveys, and workshops to gather requirements from stakeholders.
• Collaborated with business stakeholders to elicit, analyze, and document customer needs.
• Developed use cases, detailed business requirement documents, business process mapping and customer journey mapping.
• Used Microsoft Project and MS Visio for collaboration and UML mapping tools achieving a 30% process improvement.
• Proposed and evaluated potential solutions to meet business needs by analyzing gaps (current and future state).

Mohawk CollegeMohawk College

Postgraduate Certificate, Business Analysis  2023 Jan 2023 - Oct 2023

Grade: 90%

The program of study includes: Requirements Analysis, Strategy Analysis and Planning, Quality Assurance, Facilitate Organizational Change, Project Management Applications, Programming Fundamentals for Business, Requirements Management and Communication, Solution Assessment and Validation, Business Analytics and Intelligence, Database Design and Management, Business Process and ManagementProgram of study includes: Requirements Analysis, Strategy Analysis and Planning, Quality Assurance, Facilitate Organizational Change, Project Management Applications, Programming Fundamentals for Business, Requirements Management and Communication, Solution Assessment and Validation, Business Analytics and Intelligence, Database Design and Management, Business Process and Management

Skills: Business Analysis · Project Management · Unified Modeling Language (UML) · Requirements Analysis · Information Technology · IT Business Analysis · Requirements Gathering · Critical Thinking · Analytical Skills · BRD · Object-Oriented Programming (OOP) · Communication