Ishwinder Singh

IT Technician                                                                                                          Apr’22 – Nov’23

Prohost Networks, Bruderheim, Alberta, Canada

• Maintain LANs, WANs, and Power Monitoring systems. 
• Maintain database for the equipment and work for the ongoing Sales project by providing relevant information and coordinate with onsite staff to maintain operations.
• Physically maintain Network equipment, analyze issues, and swap defective devices. 
• Monitor the local network to ensure the functioning of ASIC servers. 
• Troubleshoot systems and keep the number of devices working in good condition. 
• Upgrade firmware and patches of equipment.

Project Engineer as Technical Support Specialist                                                  Aug’15 – Mar’18

Wipro Limited, Gurugram, India

• Represented as Technical Support Specialist at Client location named Whirlpool Corporation of India on behalf of Wipro Limited.
• Provided end-user support related to Operating system configuration, software, and printer installation.
• Resolved the assigned incidents from the severity 4 to severity 2 tickets and assisted management with severity 1 tickets as well by performing troubleshooting and providing quick resolutions.
• Performed the role of Remote Technical Support Specialist by handling the incidents for 30 locations using the Service Now tool by allocating them to engineers, interaction with the clients.
• Handled active directory to add, remove and manage users of Whirlpool.

Bachelor of Technology (Information Technology)                                                                   2015

Punjab Technical University, Punjab, India

Master of Information Systems Security Management                                                              2020

Concordia University of Edmonton, Edmonton, AB