Ismail Fazal

An enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offer an engaging and pleasant personality with expertise in building customer relationships. Outstanding diagnostics skills.

I have around a year of experience working for Rogers, a leading company in the telecom industry. I worked remotely with Business customers to resolve their internet and phone service issues. I had a number of tools and Software I used as well as working in teams and independently. 

I also have 4 months of experience working in a warehouse environment for a local Fulfilment company, Organizing and working with other departments to get packages to fulfilment. I worked with scanning, tracking and data entry software to keep track of packages.  

I have an information technology support services Diploma from Sheridan college. during the program, I learned about numerous software, operating systems, hardware, and other essential tools.