Israel Munga

have been working in technical and consumer support for the past three years, and I would be excited to bring my expertise to the company.

As a Technical Support and Data Entry Specialist I had the opportunity to work with clients from all over the world and in many different industries.

I provided troubleshooting for hardware and software issues, connecting with clients over email and phone calls.

I also worked with many different kinds of servers to to Accomplished at transposing large amounts of data with accuracy and speed.

Troubleshooting these servers required a lot of innovative thinking on my part, as well as the ability to research solutions that would be appropriate for the server in question. This has given me extensive experience using command line interfaces.

Data Entry Assistant

McKesson | Montreal, QC | September 2022 - March 2023

• Adhered to strict data confidentiality policies to prevent information leakage.
• Reviewed and updated account information in company computer system.

Collected and organized information for entry, prioritizing entries to increase efficiency.

• Transferred data from hard copies to digital databases, organizing information in new formats.
• Maintained database by entering new and updated customer and account information.
• Responded to daily inquiries and requests within mandated timeframe to meet deadlines.

Consumer Care Representative

Sitel | ON I June 2020 - August 2022

• Answered consumer inquiries with friendly and knowledgeable support.
• Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Promoted high customer satisfaction by resolving problems with

knowledgeable and friendly service.

• Troubleshot and resolved customer issues.
• Collected deposits or payments and arranged for billing.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

EDUCATION

Bachelor

Accounting And Finance

George Brown College, Toronto,

ON

January 2023

Bachelor of Arts

Business Studies

School of Business And Trade, Bern September 2019