Itamar Pires

Professional with over 20 years of experience in the Information Technology area, managing client contracts in various industries (Retail, Media, Mining, Technology, Financial) with expertise in Cloud and On-premises environments, based on quality deliveries, process optimization, and focus on results.

Experience in IT Delivery and Project Management activities, leading teams, and projects, surveying internal and external needs, defining strategies and investment plans, presenting, and implementing innovations that add value to the business areas, and cost control.

Ability to transmit knowledge and train cross-functional teams; constant interaction for developing and planning projects, processes, and negotiation with customers and suppliers.

Analytical skills, meeting goals, leadership, and team spirit when valuing, and understanding the ideas of different people and conflict management, relationships with different hierarchical levels, with ease in communication and persuasion, and adaptability to new functions and new environments.

Kyndryl - 09/2021 - Present

IBM  Brazil - 12/2000 – 09/2021

• Responsible for team management and service delivery in the development of programs, projects, products, and strategies, resulting in improved and simplified business processes to meet contract deliveries.
• Responsible for overall project progress and all performance indicators, identifying and implementing improvement opportunities to exceed customers' expectations.
• Relationship building with CTO´s, CIOS, CFO´s and other stakeholders of customers and internal executives. Negotiate solutions that consider the impact on the accounts.
• Leadership in commercial actions within clients designated, being responsible for understanding the client's needs, opening new business opportunities, developing new service offerings, and conducting contractual renegotiation processes.
• Outsourcing service delivery management leads and motivates work teams, ensuring agreed deadlines within the contracted service level through a daily management system, assessing performance capacity, Issues and Risks, changes, interventions, and availability.
• Foster a culture of continuous improvement in the team, identifying opportunities to enhance project delivery processes, tools, and methodologies.
• Responsibility for project cost control (CAPEX / OPEX).
• Performance in infrastructure projects for the sustainability of environments in physical stores and e-commerce, in the seasonality of major events such as Black Friday / Children's Day / Christmas of the main retail customers in the current market.

• 2012 – MBA in Information Technology – FGV (Getulio Vargas Foundation is one of the top private universities in São Paulo, Brazil)
• 2005 – Post Graduation in Project Management – UNICAMP (It is one of the top public universities in Campinas, Brazil)
• 2001 – Graduation in Information Technology – UNIFIEO (Brazilian University Center, located in the municipality of Osasco in the state of São Paulo)

Certifications: 

PSM I / ITILv4 / IBM Delivery Project Executive / AWS Cloud Practitioner