Jaclyn Crowe

I am a reliable and detail-oriented administrative and customer service professional with experience supporting high-volume call centers, front-desk operations, and remote administrative tasks. I have a strong background in data entry, inbound and outbound customer service, scheduling, and information processing, with a proven ability to remain calm, professional, and accurate in fast-paced environments.

Previously, I worked as a Call Center Agent with Ontario One Call, where I handled high call volumes, processed locate requests, entered detailed information accurately into internal systems, and provided professional service to contractors, municipalities, and the public. This role required exceptional attention to detail, strong communication skills, and the ability to multitask while meeting strict compliance standards.

I have also worked as a Clerk with the City of Brantford, performing administrative and receptionist duties including front-desk coverage, answering multi-line phones, data entry, appointment scheduling, document processing, and customer service for residents and internal departments.

I am highly organized, self-motivated, and comfortable working independently in remote environments. I type accurately, learn new systems quickly, and take pride in providing dependable, professional support. I am currently seeking a remote or work-from-home position where I can contribute strong administrative, communication, and customer service skills to support daily business operations.