Jaikajan Rajkumar

Hello, 

I am interested in obtaining employment as a fraud analyst at Fraud & Dispute at CIBC bank. Strong fraud analysis skills and a passion to make a difference make me an excellent candidate. Having worked in a similar capacity for 3 years now, I am positive that I have all the qualities that you are looking for in a person at this position. 

Over the years that I have worked as a fraud analyst, I have been actively monitoring customer and transactional records, aiming to identify unauthorized transactions and fraudulent accounts. The fact that I understand the work perfectly, has led me to create, develop, and implement core fraud and loss prevention strategies, which have been deemed highly successful by the management. My strong communication skills and the ability to analyze potentially hazardous situations have made it possible for me to prevent loss from taking place since I can usually evaluate situations before they convert into crises.

02/2019 to 08/2023 Dispute and Credit Representative

                               CIBC - Toronto, ON

• Provide exceptional client experience for new and existing clients by needs identification through CIBC financial tools
• Responding to credit service-related inquiries by incoming calls or make outbound calls from internal and external clients and other financial institutions in a friendly, courteous and professional manner. Ensuring accurate information regarding policies, procedures, credit card acceptance and obligation is provided in prompt, efficient and professional manner.
•  Listen actively to clients’ questions or concerns to determine the problem, do research or take necessary measures to achieve resolution, relying on good judgment, decision-making skills, and procedural knowledge.

     *Excel-erate Award

             CIBC-2019/Client Promise Excellence

Diploma of Business Administration, Seneca College of Applied Arts and Technology in 2017