jameela omer

15 years of business development, customer relations, marketing, projecting cash flow, managing property, day end accounting, procuring, pricing, inventory control. Self-employment taught me the various aspects of Business and a learning platform . Business administration, sourcing, procuring, projecting, recruiting ,and strategic pre launch marketing and promotions is my passion , excellence is my goal.

Regal Security Services                                                                                                                      Mississauga, ON, Canada

CONCIERGE Security Guard                                                                                                                            April 2022-May 2023                                                                                     

• Provide outstanding and personalized customer service as a front-line representative.
• Act as day-to-day point of contact for our individual client and field staff inquiries
• Supervise contracted site to ensure security staff are meeting company standards in terms of uniform, training, and site procedures.
• Operate and maintain an organized environment.
• Enforce property rules and regulations to maintain the security and safety of our clients and their assets.
• Ensure enforcement of Trespass to Property Act
• Safely operate and maintain company and client-issued equipment and supplies.
• Respond to major incidents on property and aid security staff with managing the situation (fire, flood, medical issue, and criminal activity)
• Ensure that safety and emergency protocols are completed in response to Fire Alarms and other Site Emergencies
• Complete walking patrols and inspections of facilities and equipment as required.
• Review, know and follow post orders as identified for site representing.
• Maintain a safe working environment and follow the facilities health and safety procedures.
• Duties as otherwise assigned.

Minerva Residency (Residence Services)                                                                   Bangalore, India

Owner & Director                                                                                                                                                                2008 – 2022

• Built and led a dynamic team of 15 individuals comprising housekeepers, waiters,front desk staff, and customer service personnel, conducting comprehensive training sessions to familiarize them with residency operations and delegated schedules and responsibilities accordingly.
• Fostered partnerships with universities, colleagues, and online marketing channels, resulting in an impressive 50% revenue growth within a span of 7months; accomplished first-place rankings on Google search results.
• Spearheaded the expansion of business operations beyond residency services, venturing into transportation, catering, and local trips.
• Demonstrated exceptional negotiation skills in securing commissions, terms, and conditions with service providers and vendors and responded promptly to customer inquiries, ensuring customer satisfaction.

Minerva Naturals (Garden Supplies Vendor)                                                                                           

Owner & Operations Manager                                                                                                                                  2014 – 2022

• Implemented effective strategies that resulted in a doubling of revenue within just 1.5 years and sustained consistent business growth in subsequent years through astute decision making and strategic planning.
• Built and trained a high-performing team, expanding it from a core of two to a cohesive group of 15, including inventory managers, photographers, website developers, and more. 
• Successfully established the business as the top-selling garden supplies vendor on prominent e-commerce platforms such as Amazon and Flipkart in India; leveraged expertise in SEO and SEM to identify key performance indicators and designed and regularly updated the garden store website to enhance visibility and sales.
• Conducted thorough evaluation and assessment of suppliers, manufacturers, and wholesale dealers to negotiate procurement processes and costs.  
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New Leaf Supermarket                                                                                                  Bangalore, India

Owner and Director                                                                                                                                                          2019 – 2022

• Cultivated and nurtured strong relationships with customers, resulting in a remarkable three-fold increase in business growth within a period of just 18 months. 
• Built the business from the ground up; led the recruitment process to build a talented team, designed the store layout, meticulously sourced vendors for quality products, and managed store operations, including procurement, pricing strategies, and the implementation of efficient POS billing solutions.
• Navigated the challenges posed by the COVID-19 pandemic and ensured uninterrupted services to customers. Maintained ample stock levels to meet the high demand 

Bachelor of Arts (Child Psychology)

Ontarioo Security guard and First aid Cpr licensed

Digital Marketing certified in Google

Accounting foundations in Linked in

Licensed Insurance advisor