James Owton

My name is James Owton and I am a hardworking, educated individual with a wealth of experience and a great spirit. Fundamentally, I am adaptable. Between my years of undergraduate education I had the opportunity to work in service, hospitality, finance, business and education environments. My previous positions taught me many lessons in patience, empathy, reliability, integrity and adaptability; I have adapted to every environment I have entered and succeeded in every role. I love to be challenged and I love to rise to the occasion. I am a dedicated, motivated and committed member of the organization and when working I offer all that I have. With my enthusiasm and experience I feel I am an asset to any workplace. 

Notaries On Douglas
Legal Office Assistant / Receptionist
June 2021 – Aug 2022
• Assured nervous customers by responsibly dealing with confidential information and witnessing signatures. 
• Represented the company as the first contact point for customers. 
• Received inbound calls with care while booking appointments and handling inquiries with one call resolutions.
• Boosted customer satisfaction with improved handling of finances, making faster and more regular deposits into client and company's trust accounts.
• Communicated with the public while supporting related office departments to create smooth business proceedings.

St. Joseph’s Elementary School 
After School Care Coordinator
Sept 2020 – July 2021
• Excelled as an intermediary for parents and students by coordinating staff to arrange efficient student pickup.
• Constructed care-first daily lesson plans and led co-curricular activities.
• Balanced progress reporting, behavioral supervision, and parent communication with daily care duties. 
• Facilitated breaks and lunches while seeing to the needs of both students and staff.

Campus Infiniti 
Accounts Receivable
Oct 2018 – Mar 2020
• Improved company relationship with vendors by spearheading account cleanup and invoice reconciliations following system change.
• Professionally communicated with various vendors and resolved invoice payments and disputes in a timely fashion.
• Independently managed the mailing of monthly statements.
• Improved the processing of payments with cheques and over the phone credit with strong communication.
• Efficiently coordinated with various departments to manage daily finances and arrange bank deposits.

Campus Honda 
Reception / Customer Service Agent 
Jan 2018 – October 2018
• Greeted customers to effectively build rapport and lasting relationships.
• Connected callers to the correct departments.
• Met public questions and concerns by with empathy while also marketing and advertising new and used vehicle options.
• Stored sensitive client documents with care. 
• Developed customer service scripts that improved customer service representatives’ ability to handle customer inquiries
 

Bachelor of Arts Degree with English Major and History Minor