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James Savino

James Savino

IT Manager, Senior IT Manager

Technology / Internet

Toronto, Ontario

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About James Savino:

Senior IT Manager with 20+ years of experience leading infrastructure, Microsoft 365, security, and service desk operations. Hands-on leader skilled in modernizing legacy environments, improving reliability, and delivering high-quality IT services. Known for building strong teams and driving measurable operational improvements.

Experience

Maksteel Holdings — IT Manager

Feb 2025 – Apr 2025

  • Documented and stabilized enterprise infrastructure and vendor landscape
  • Designed Microsoft 365 tenant migration and data residency solution
  • Evaluated server lifecycle, patching, and licensing compliance
  • Built Windows 11 migration plan with hardware assessments
  • Implemented ITSM platform and improved issue tracking
  • Reduced vendor costs by $2,000+ per month

Perseus Management Group (Constellation Software) — Senior Manager, Professional Services

Apr 2018 – Sept 2024

  • Built and led enterprise service desk and asset management operations
  • Administered Microsoft 365 services including Exchange, Teams, SharePoint, Intune, and Purview
  • Designed ITIL-aligned service desk workflows reducing ticket backlog by 72%
  • Created Power BI reports to track service performance
  • Supported acquisition onboarding and user migrations
  • Led incident response activities including device wipes and eDiscovery

Canadian Gift Association — IT Manager

Jul 2017 – Apr 2018

  • Modernized network and server infrastructure
  • Migrated email and collaboration services to Microsoft 365
  • Implemented cloud backup and VoIP solutions
  • Developed service desk procedures and KPIs
  • Delivered end-user and service desk training

Canadian Credit Union Association — Manager, Systems Operations

Apr 2008 – Jul 2017

  • Led daily IT operations and infrastructure reliability
  • Implemented ITIL service desk processes
  • Managed backups, DR, VPN, and hosted services
  • Negotiated vendor contracts and managed providers

Education

Diploma – Microcomputer Administration
ITIL v3 Foundation & Intermediate
Fortinet Certified Associate in Cybersecurity
Introduction to Microsoft 365 and AI Administration

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