Jamie Jimena Nuñez Cauich

Energetic and bilingual individual with smart serve certificate, specialized in the hospitality and tourism industry. Three years of hospitality-focused experience as a hostess, server, and sales associate. Exceptional time management, capable of handling fast-paced and stressful environments while assisting areas in a timely and thorough manner to ensure guest satisfaction. Achieving an 80% increase in guest satisfaction, leading to enhanced guest experience and loyalty.

• Boosted sales by 75% through product knowledge and successful customer enrollment into the store membership
• Engaged with positive and friendly interactions to customers, leading to an increase in positive reviews and customer satisfaction by 80%
• Monitored queuing areas and elevators to ensure efficient customers flow control and safety
• Adapted to different store environments to provide timely service and optimized store performance
• Health and safety member, responsible to notify when unsafe conditions were presented
• Maintained presentable and clean washrooms, removing trash, self-checkout area, and assisting with cleaning and organizing tasks as needed
• Interacted with guests, ensuring an entertaining and memorable experience throughout their visit
• Addressed guest complaints and special requests to ensure their timely resolution and guest satisfaction by 85%
• Managed phone orders and reservations requests while providing friendly service throughout the process
• Demonstrated professional image to guests while effectively collaborating within a team environment
• Set up designated areas for events, ensuring meticulous organization and readiness to welcome guests
• Assisted with cleaning kitchen area, tables, glassware, and any other area requested area

Toronto School of Management, Toronto, ON.                                                                                    January 2023 – August 2023

Certificate in Customer Service Excellence 

• Front Office Operations 
• Customer services 
• Hospitality

Bachilleres Cancun Dos, Cancun, Mexico                                                                                                              August 2020 - July 2023

• Customer service and sales techniques
• Event planning