Janaina Gonçalves

I am originally from Brazil and have been living in New Zealand for the past 5 years. I am now living in Vancouver and hold an open work permit.
I'm currently seeking a job opportunity. I have good experience in sales support and customer service. I also consider myself very organized and proactive and enjoy meeting new people.

Over the years, I've gained diverse professional experience across several roles. I served as Sales Support at New Zealand Fine Touring, managing reservations, and providing expert assistance to guests. As a Cleaning Supervisor at The Cleaners Wanaka, I led a team, maintained high standards, and managed resources efficiently. During my time as a Checkout Operator and Baker Assistant at New World Three Parks, I contributed to customer satisfaction and operational efficiency. My role as a Front of House Team Member at Wonderland Lodge highlighted my dedication to customer service. Additionally, I contributed to charity causes as a Face-to-Face Fundraiser with UNICEF and managed imports as a Purchasing Assistant at NETZSCH do Brasil.

I hold a Bachelor of International Trade from FURB, Brazil, earned between Jan 2013 and Dec 2015. In 2021, I completed a Certificate in Business - Introduction To Team Leadership (Level 3) through Service IQ in Wanaka, New Zealand. Most recently, in Jan 2023 - Mar 2023, I enhanced my expertise by completing the New Zealand Specialist Program, focusing on planning and selling New Zealand holidays, gaining access to exclusive resources, and building credibility with clients through the 100% Pure New Zealand Specialist logo and preferential listings on newzealand.com. These qualifications reflect a strong foundation in international trade, team leadership, and specialized knowledge of New Zealand's tourism industry.