Janeffer Mungai

 I bring a comprehensive set of skills that I believe will be valuable to Halton Region. In my IT Network Operations Intern role, I honed my abilities in Network configuration and Troubleshooting, providing a firm foundation for the Intern - IT Infrastructure position. My critical thinking, people-centric nature, and compassion have afforded me excellent problem-solving skills. I am excited to contribute my talents and proficiency in teamwork toward your team efforts. As an engaging communicator with a proven track record in critical thinking, my focus on building strong professional relationships has been a beneficial asset throughout my career. 

IT NETWORK OPERATIONS CO-OP 05/2021 to 12/2021 Samuel, Son & Co, Oakville, ON WORK HISTORY Managed, tracked and coordinated problem resolution and escalation processes. ● Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. ● Provided network support services for devices such as hubs, bridges, routers and other hardware. ● Troubleshot complex multi-vendor network service provider issues. ● Monitored network capacity and performance to diagnose and resolve complex network problems. ● Initiated and managed network test facilities to verify network hardness and resilience. ● Escalated emergency technical issues beyond scope to maintain optimum up-time. ● Created VPN infrastructure for users, allowing for secure remote connections. ● Collaborated with vendors to select and install products to optimize network performance and uptime. ● Provided complete end-to-end engineering and installation of route-based IP network solutions. ● Maintained energy and enthusiasm in fast-paced environment.

Mohawk College of Applied Arts And Technology, Hamilton, ON COMPUTER NETWORK ENGINEERING AND SECURITY ANALYSIS