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Customer Service / Support
Janet Werstroh

Janet Werstroh

Reception / Administrative Assistant
Calgary, Alberta


About Janet Werstroh:

Collaborative individual with 20 plus years' experience as a Certified Photographer & Client Service Specialist with Experience in Administrative & Property Management Roles with a focus on service excellence. Highly detailed and organized with the ability to solve complex issues promptly and effectively. Demonstrates a warm positive attitude with a proven record of building strong client relationships. Highly flexible self-starter with the ability with diverse teams.



Administrative Assistant 20 Years
SWIFT Learning Inc. | Calgary, AB
● Performed various administrative tasks including answering calls, responding to inquiries, scheduling.
appointments, collecting and distributing mail and deliveries, and organizing product demonstrations.
● Supported client and learner success by providing technical support, problem solving, and responding to issues.
● Conducted follow up’s of clients, recording information about progress and completion.
● Scheduled daily and weekly updates using HootSuite to include new course offerings via Ecommerce , press releases, discounts, and technical updates.
● Assisted in the design and curriculum of courses through testing, updating and publishing courses to ensure the best outcome for client engagement online and development.

Receptionist 8 Years
Gemini Performance | Calgary, AB
● Answered incoming phone calls, booked, rescheduled client appointments, and managed client database using Project Management Software (PMS) for daily record-keeping.
● Built positive and professional relationships with clients and colleagues.
● Exhibited strong customer service skills, maintaining an open and respectful line of communication with clients.
● Conducted calls to prospective clients, identifying individual needs and relaying information about services.
● Provided estimates, created invoices, processed various methods of payments, and managed supply orders.


Attended Bow Valley College in Business Administration

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