jennifer dsouza

Hi Recruiter,

As you state that you require a candidate with the willingness to pro-actively share knowledge, information and insight with the team members, excellent customer service skills and commendable monitoring and management skills. I believe that I fulfill the requirements you are in search of and therefore consider myself an excellent candidate for the position you are offering. 

I have a comprehensive background in the said area as I hold prior work experience of 5 Years as Administration and Customer Service and Operations Executive. I believe in building cordial relationships with my co-ordinates and team members. This has enabled me to obtain productive and qualitative outputs. I have also been appraised for compassionate customer service. 

I know and strongly believe that I could bring my combined work experience in the field of business and management to nurture the drawbacks in me and to benefit your organisation. I consider the job opening at your esteemed organisation as an opportunity to offer you both my management and people skills. I have also included my resume, so you can learn more about my educational background and all of my work experience. 

Lastly, I would like to acknowledge you for the precious time you have taken to go through my profile. Please feel free to email me or call my cell phone if you find and consider me as a right candidate for the mentioned job profile. I will be eagerly waiting for your reply. Thank you so much for your time and consideration. 

Customer Service and Operations Executive 2019 –2024
Al Dhannah Hospital, UAE (Operated by Burjeel Holdings, Managed by ADNOC)
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Maintaining day to day operations by following Quality standards and Hospital policies and procedures, reporting to the TL with needed changes.
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Handling OPD Admin work, book keeping and serving the patients by greeting and assisting them with scheduling appointments, answering to their queries, informing about various campaigns and educating them to create awareness.
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Managing and overseeing reception areas with smooth Registration process, checking of insurance eligibility and sending claims to appropriate insurance companies.
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Optimising patient satisfaction with right information and comforting them empathetically during patient anxieties.
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Obtaining revenue by collecting appropriate co-payments, posting the same and submitting to the finance department.
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Protecting patient rights by maintaining patient medical, personal, financial information.
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Worked with Operational Health Department which mainly furnishes to Adnoc employees. Communicating with various company supervisors for appointments until the final reports are shared and co-ordinating in case of any referrals.
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Creating weekly statistical reports and sharing with HOD and Management.
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Worked under Covid screening Project under Pure Health Team.
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Worked for Covid vaccination drive with SEHA Team for Pfizer and Sinopharm Vaccine by checking eligibility on Al Hosn Application, following DOH guidelines for criteria.
Customer service Agent. 2015 - 2016
Spicejet Airlines, Mangalore International Airport, India
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Greeting passengers and providing outstanding service in friendly, courteous and professional manner.
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Handling all aspects at check-in counter, reservations, boarding gate, arrivals and baggage claims area. Trying to resolve most of the issues at all of these areas.
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Answering telephonic queries from passengers, booking of tickets, making necessary changes to itinerary like re-scheduling, excess baggage and other services.
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Assisting in HR activities for Payroll calculations, maintaining employee files, assisting in internal audits, preparing minutes of meeting.
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Arranging for briefing session prior to flight arrival in order to maintain the TAT.
Trainee work experience:
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Trainee Administrator at Fr Muller Medical college Hospital: Assisted in conducting Quality Audits, Facility Audits during NABH Accreditation by making use of Quality tools.
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Student trainee at Wenlock District Hospital: Worked with Quality team while preparing for NQAS Preliminary assessment audit under the guidance of Quality Manager by using quality tools to measure KPI and compliance rate.

Master of Hospital Administration - Pursued from Fr Muller Medical College in the year 2019.

Bachelor of Commerce - Graduated from St. Agnes Autonomous College in the year 2015.
IT Skills:
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MS Office package
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ERP
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SPSS Mendeley ( Project based software )
Certifications:
Lean Six Sigma Yellow Belt Certified from Udemy.