Jessica Poppa

Dedicated, hardworking professional with strengths in customer service, management, and 
client/family centered care. Dependable Personal Support Worker seeking long-term career, 
opportunity to expand skills and contribute to company and client success. I strongly believe in 
giving care following the principles dignity, independents, preference, privacy, and safety. I am a 
graduate from TriOS College Business, Technology, and Healthcare for the Personal Support 
Worker program. I have 15 years of experience as a Customer Service Manager which has allowed 
me to develop my interpersonal skill and interprofessional skills which I believe would have me 
succeed in this profession

Personal Support Worker
St. Elizabeth Retirement Residence – Hamilton, Ontario
May 2023 – Present
• Stay on top of all communication and documentation involving residence and their 
care.
• Answer all emergency call bells promptly.
• Administer all medication to the appropriate resident.
• Check blood pressure for all scheduled residents.
• Assisting or providing total personal care such as toileting, bathing, and perineal care.
• Assisting the residents with eating, dressing, and grooming.
• Follow residents care plan, observing and reporting any changes in resident’s 
behaviour to the appropriate registered member of the healthcare team.
 

Personal Support Worker 
Dundurn Place Care Center – Hamilton, Ontario
March 2023 – May 2023
• Follow residents care plan, observing and reporting any changes in resident’s behaviour to the 
appropriate registered member of the healthcare team.

• Assisting or providing total personal care such as toileting, bathing, and perineal care.
• Assisting the residents with eating, dressing, and grooming.
• Document residents activities of daily living and other findings using Point Click Care.
• Work compassionately with residents who have been diagnosed with dementia, schizophrenia 
and other mental illnesses. 
• Embraced "The Butterfly Effect" program to help create a more natural home and community 
setting by fostering stronger interpersonal relationships between myself and residents building 
daily routines around the residents needs and interests, and creating a living environment which 
more strongly resembles a private dwelling.

Personal Support Worker Certification
TriOS College Business, Technology, Healthcare - Hamilton, Ontario
July 2022 – March 2023
Graduation Date: March 2023
Theory portion completed: December 5th, 2022
Practical portion completed: March 18th, 2023
 

Dundurn Place Care Center Placement – Hamilton, Ontario
December 2022 – March 2023
Gained experience working at Long-Term Care facility caring for residents with behavioural 
problems as well as dementia

Relevant Coursework
• Student Success Strategies • Career Management
• PSW Foundations • Safety & Mobility
• Body Systems • Assisting with Personal Hygiene
• Abuse & Neglect • Household Management, Nutrition & 
• Care Planning, Restorative Care, Electronic Hydration
Documentation, Working in the Community • Assisting the Dying Person
• Cognitive & Mental Health Issues & Brain • Assisting with Medications & 
Injuries Administration of IM/SQ Insulin Injections 
• Assisting the Family, Growth & Development • Health Conditions