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Jesvin Joseph Augustine

Jesvin Joseph Augustine

Customer Service Representative

Banking / Loans

Scarborough, Ontario

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About Jesvin Joseph Augustine:

I am an aspiring finance professional who is passionate about the financial services industry. As of now I am looking for opportunities that will allow me to develop skills towards helping people reach their financial goals. Currently, I work at Leon's Furniture as a Customer Service Representative. 

Experience

As a customer service representative in Leon's Furniture for over a year, I have a proven track record of enhancing operational efficiency and customer satisfaction. I successfully implemented a call tracking system, reducing call handling time by 20%. My prompt and friendly responses improved customer experience by 30%. Collaborating across teams, I achieved a 10% rise in repeat business by delivering tailored solutions. 

In a similar position at Vibes Events, I excelled in customer service and crowd logistics. I enhanced crowd control during the Papal Visit, ensuring a smooth experience for 100,000+ visitors. My baggage deposit plan for the AFC match reduced wait times by 60%. In the 2017 F1 Grand Prix, I flawlessly managed ticket scanning for 200,000+ attendees, ensuring seamless access.

Education

Within the last 2 years, I pursued post graduate certificates in Financial Planning (George Brown College) and International Business Management (Centennial College). Additionally, I completed the Canadian Securities Course (CSC) to gain essential information regarding the financial services industry.  

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