beBee background
Professionals
>
Brossard
Jiansong Jiang

Jiansong Jiang

BA,BSA,Consultant on digital transformation

Upper Management / Consulting

Brossard, Montérégie

Social

Services offered

  • Global Experience:10+ years of global business system analysis in Marketing, Sales, Customer Service, Field Service, Project Operations, Finance and Operations, with international project exposure in Canada, Germany, Nigeria, and South Africa.
  • Certified Expert:Microsoft-certified Functional Consultant & Business System Analyst for Dynamics 365 and Power Platform.
  • Problem Solver:Designed and implemented innovative, scalable solutions. Led automation of key processes by engaging stakeholders and end users.
  • Leadership: Directed cross-functional teams in global digital transformation projects, aligning priorities and ensuring timely, high-quality results.
  • Technical Proficiency: 5+ years hands-on with Dynamics 365 (CE, BC), Power Platform (Power Apps, Automate, BI, Pages), and strong skills in SQL, Python, C#, JavaScript, Copilot, and AI-based customization. Experienced with SSIS, SSRS, Azure Functions, API integrations.
  • Project Methodologies: Deep understanding of SDLC, Agile/Scrum, Iterative, and Waterfall approaches for managing enterprise-level IT projects.
  • Soft Skills: Excellent collaboration, communication, and customer satisfaction skills with a passion for learning and adapting to new technologies and business domains.
Business system analyst
Field service
Project manager
Consultant
Customer service
Digital transformation
Approximate rate: CAD$ 60 per hour

Experience

Huawei- Business Process and IT Department- BA/BSA/Transformation PM                                             Feb 2013-Aug 2022

  • Collaborated with stakeholders to gather business needs/requirements, analyzed” As Is “situations, cooperated with the development team to output functional requirements, user stories, and use cases; documented, analyzed, and designed” To Be” solutions
  • Oversaw SIT/UAT phases in close collaboration with development and QA teams, facilitated training for end-users, and provided post-implementation support and troubleshooting
  • Configured forms, views, business rules, workflows including security model, logic design, data structure; Leveraged Power Automate to create automated flows, 
  • Developed portals, canvas, and model-driven applications tailored for sales and service pipelines including technician time-card apps, customer and employee lifecycle apps, and site inspection apps, as well as unified portals and pages.
  • Managed end-to-end project delivery, including the creation of project plans, requirements documentation, budget oversight, scheduling, and stakeholder communication to ensure timely and effective project outcomes
  • Leveraged Power BI to analyze and visualize sales pipelines, project progress, and financial reporting, providing actionable insights across core business functions, implemented and managed document in SharePoint
  • Projects and Achievements
  • -Optimized Field Service dispatching system for on-site technicians, resulting in increasing customer satisfaction, case resolution efficiency, and decreasing service costs (Senior BSA -Service improvement in Lead-to-Cash project)
  • Optimized lead-to-contract processes and sales operations reviews processes, Boosted lead conversion 20%, efficiency 18%, sales success 15% (Senior BSA -Sales improvement in Lead-to-Cash project)
  • Improved project fulfillment processes by integrating CRM/ERP with third-party systems, streamlining sales, delivery, supply chain, and billing configurations, achieving a significant improvement in reducing material error rate over 80% and improving ITO&DSO (Business Analyst for Delivery improvement in Lead-to-Cash project)
  • Supported go-live, data migration, and integration with other systems. Ensured a successful, seamless transition to new systems across over 15 countries including Canada, Germany, Nigeria, and others (Transformation PM in CRM and Lead-to-Cash project)
  • Technical Skills: 
  • Oracle Siebel CRM and PM, SAP, Dynamics CRM (Sales, Customer Service, Field Service), Power Platform (Power Apps /Portal/Automate/BI), SharePoint, SQL, ETL tool (Kingsway Soft), Python, JavaScript, C#, Plug-ins, HTML, Office Suite, Teams, Azure DevOps, 

Education

  • Master’s Degree in Engineering, Huazhong University of Science and Technology
  • Bachelor’s Degree in Mechanical Engineering, Chongqing University

*Educational credentials have WES (Canada) evaluation

Professionals in the same Upper Management / Consulting sector as Jiansong Jiang

Professionals from different sectors near Brossard, Montérégie

Jobs near Brossard, Montérégie

  • AML Transaction Monitoring Analyst

    3 weeks ago

    Synechron Montreal, Quebec

    We are looking for a AML Transaction Monitoring Analyst to join our team. · ...

  • Title Senior Solution Architect

    18 hours ago

    Syntax México Montreal, Quebec

    The Senior Solution Architect will collaborate with colleagues in field sales, channel sales, marketing, product management, and operations to design cloud transformation solutions for Microsoft Azure and Amazon Web Services. · ...

  • Senior Solution Architect

    1 day ago

    Syntax Montreal

    The Senior Solution Architect, Cloud Transformation, will be a key member of the Solution Architecture ("SA") team, · Responsibilities:Act as an executive-level pre-sales subject matter expert on large Microsoft Azure and AWS deals,Provide post-sales support for large deals,Manag ...

See jobs in Brossard, Montérégie