Jiansong Jiang

Huawei- Business Process and IT Department- BA/BSA/Transformation PM                                             Feb 2013-Aug 2022

• Collaborated with stakeholders to gather business needs/requirements, analyzed” As Is “situations, cooperated with the development team to output functional requirements, user stories, and use cases; documented, analyzed, and designed” To Be” solutions
• Oversaw SIT/UAT phases in close collaboration with development and QA teams, facilitated training for end-users, and provided post-implementation support and troubleshooting
• Configured forms, views, business rules, workflows including security model, logic design, data structure; Leveraged Power Automate to create automated flows, 
• Developed portals, canvas, and model-driven applications tailored for sales and service pipelines including technician time-card apps, customer and employee lifecycle apps, and site inspection apps, as well as unified portals and pages.
• Managed end-to-end project delivery, including the creation of project plans, requirements documentation, budget oversight, scheduling, and stakeholder communication to ensure timely and effective project outcomes
• Leveraged Power BI to analyze and visualize sales pipelines, project progress, and financial reporting, providing actionable insights across core business functions, implemented and managed document in SharePoint
• Projects and Achievements
• -Optimized Field Service dispatching system for on-site technicians, resulting in increasing customer satisfaction, case resolution efficiency, and decreasing service costs (Senior BSA -Service improvement in Lead-to-Cash project)
• Optimized lead-to-contract processes and sales operations reviews processes, Boosted lead conversion 20%, efficiency 18%, sales success 15% (Senior BSA -Sales improvement in Lead-to-Cash project)
• Improved project fulfillment processes by integrating CRM/ERP with third-party systems, streamlining sales, delivery, supply chain, and billing configurations, achieving a significant improvement in reducing material error rate over 80% and improving ITO&DSO (Business Analyst for Delivery improvement in Lead-to-Cash project)
• Supported go-live, data migration, and integration with other systems. Ensured a successful, seamless transition to new systems across over 15 countries including Canada, Germany, Nigeria, and others (Transformation PM in CRM and Lead-to-Cash project)
• Technical Skills: 
• Oracle Siebel CRM and PM, SAP, Dynamics CRM (Sales, Customer Service, Field Service), Power Platform (Power Apps /Portal/Automate/BI), SharePoint, SQL, ETL tool (Kingsway Soft), Python, JavaScript, C#, Plug-ins, HTML, Office Suite, Teams, Azure DevOps, 

• Master’s Degree in Engineering, Huazhong University of Science and Technology
• Bachelor’s Degree in Mechanical Engineering, Chongqing University

*Educational credentials have WES (Canada) evaluation