Jiyun Heo

OBJECTIVE

Diligent and focused health professional knowledgeable of biological science and medical terminology. Skilled in customer service and administrative roles, and seeking to leverage my passion for contributing to the medical field with the administration and other health care professionals in medical settings. 

HIGHLIGHTS OF QUALIFICATIONS

• Knowledgeable of medical terms and fundamental standards of healthcare settings 
• Confident in Microsoft Office tools such as Excel, Word, and PowerPoint
• Equipped with front desk customer service skills with administrative tasks
• Fluent in English, Korean, and Japanese

WORK EXPERIENCE

Placement Student                                                                  Apr 2023 - Apr 2023
Michael Garron Hospital, Toronto, Canada

• Participated in the historical project to digitalize patient charts by scanning and uploading them into electronic medical records.
• Rearranged the medical charts based on the terminal filing system
• Equipped with the knowledge of hospital HIM settings

Quality Assurance Assistant                                                 May 2022 - Aug 2022
Orgosoft, Anyang, South Korea

• Conducted routine and spotted inspections of an entertainment translation project
• Updated misinterpretation, typos, or improper expressions in detail and reported to the client in a business setting
• Collaborated with project members to suggest more accurate expressions to ensure the quality of Japanese translation into Korean

Personal Support Worker                                                        Dec 2018 - Jun 2021
Alma Vogel, Summerland, Canada

• Assisted an elderly client with personal support and observed a client’s condition to improve patient health and reduce the risk of injuries
• Increased client’s satisfaction of quality of life by providing housekeeping and personal errands to sustain a client’s daily living
• Helped the client engage in daily exercise while engaging them in social groups and entertainment to maintain both physical and mental health

Cashier/Customer Service                                                       Nov 2016 - Mar 2017
Anettai Internet Cafe, Nagoya, Japan

• Explained the services and the prices of the Internet cafe based on the individual´s needs
• Maintained over 60 booths and organized books to increase clients´ satisfaction level
• Served guests in a fast-paced environment and was attentive to being on-call for requests from clients

Student Intern                                                                            Nov 2013 - Sep 2014
Nasic I support, Nagoya, Japan

• Performed data entry for job advertisements specifically targeting university students
• Led the student design team to create internship seminar pamphlets, PowerPoint slides, and student job fair leaflets by utilizing Microsoft Office tools
• Supported clerical and administrative team by organizing the documents for students' resumes and customers' lists, conducting telecommunication to answer inquiries, scheduling the business meetings

Korean Language Teacher                                                        Dec 2013 - Jun 2014
Yuyusabo, Nagoya, Japan

• Conducted individual Korean classes for adults
• Encouraged students to engage in conversation in Korean effectively
• Prepared study materials and lectures according to student's individual needs

Cashier/Customer Service                                                       May 2011 - Sep 2013
GEO, Nagoya, Japan

• Handled customer inquiries regarding product information, availability, and prices to help customers inform product choices.
• Assisted and promoted customers to join membership services while securely dealing with privacy
• Notified clients to return the item in a professional business manner on the phone

EDUCATION

Diploma in Health Information Management Program            Sep 2022 - Current
George Brown College, Toronto, Canada

• Train in coding skills based on ICD-10
• Study human anatomy and pathophysiology
• Analyze health-related data with statistics

Certificate in Health Care Assistant Program                        May 2016 - Oct 2017
Gateway College, Vancouver, Canada

• Supported activities of daily living
• Observed changes in health condition and reported symptoms and health information
• Communicated with residents in a respectful and dignified way

Bachelor’s Degree in Psychology                                              Apr 2011 - Mar 2017
Nagoya University, Nagoya, Japan

• Studied personality and psychological disorder
• Trained in basic skills in counseling and effective communication 
• Recorded and analyzed specific features of individual’s characteristics

I have developed different skills and knowledge from my program and worked in the industry in various roles. My most recent job as a quality assurance assistant helped me coordinate with other project members to produce the products with great detail. I also worked as an administrative assistant throughout the paid student internship, making me confident in various applications, especially Microsoft Office tools such as Word, Excel, and PowerPoint. Moreover, throughout several years of customer service experience, I equipped myself with dealing with client service skills as well as communication skills. 

Throughout the first year of my study in Health Information Management, I have successfully equipped myself with general medical terminologies and biosciences. Also, I am known for dealing with applications from Microsoft Office, including Excel, Word, and PowerPoint, aside from medical applications such as ICD-10 and CCI, and SPSS. Moreover, I previously did a placement at Michael Garron Hospital, which allowed me to understand the healthcare industry.