Joe Lui

As a performance-driven professional, I enjoy my career in managing operations, optimizing business processes, and implementing innovative strategies that have consistently led to increased revenues and enhanced client satisfaction.

Vice Present, COO Office

DBS Vickers, Hong Kong                                                                                       09/2017 – 11/2019

• Acted as deputy to the COO, design and implement an end-to-end project to strengthen efficiency and safeguard the reputation of DBS away from regulatory issues.
• Tracked and fine-tuned the expense management processes in archiving the strategic goals.
• Strengthened the governance and control of equity trading and ensured risk control obligations are effectively and efficiently managed within control standards and risk appetite of the business.
• Built and maintained relationships with stakeholders across all relevant units within the bank to achieve a cooperative and sustainable control environment. 
• Chaired risk forum and managed the risk events escalated to the forum. Liaised with stakeholders to ensure timely reporting and closure of risk items, incidents, or breaches.
• Promoted risk and control awareness through sharing of best practices, lessons learnt and various initiatives.

Senior Compliance Manager, Business Risks & Control Management

Bank of China Hong Kong, Hong Kong                                                                    09/2017 – 12/2021             

• Planned and implemented regional risks management model for the personal banking business from startup including planning the project objectives, milestones, and timeline. Built 8 local teams in the Southeast Asia region, developed risks management tools such as KRI, escalation protocol, Risks and Controls Assessment (RCSA), quality assurance. 
• Advised the business on subjects related to regulatory, internal controls, audit findings, and operational risk events. Advised the business on preparing for audit on-site examination.
• Conducted risks assessments with gap analysis on regulatory requirements and reviewed policies and procedures to ensure requirements were fulfilled. Conducted on-site compliance checking and policies & procedures review at local offices.

• Performed control assurance on various processes and controls, including KYC processes, sales processes, CRS tax evasion evaluation, fraud detection, banking conduct, to ensure the business processes were in accordance with all regulatory requirements.
• Monitored changes in regulations and assessed impact on the business. Provided advisory and consultative service to the personal banking business on operational risk management, compliance, and regulatory issues.
• Formulated, implemented, and evaluated the adequacy of control procedures and made recommendations for improvement. Provided performance appraisal of local compliance staff in related to compliance functions.
• Monitored the implementation of rectifications and enhancement measures in relation to audit findings on operational risks management and compliance issues.
• Conducted on-site training for staff for promoting risk management and compliance awareness.

Associate, Personal Account Dealing Compliance

JPMorgan Chase & Co, Hong Kong                                                                            07/2015 – 08/2017

• Advised and assisted JPM employees to transact in compliance with personal account trading policy of the firm. The products may involve all sorts of investments including equity, derivatives, structured products, private equities, etc. Covered employees across APAC as well as senior staff from the leadership team.
• Assisted PAD management to refine and implement process improvement action plans to streamline workflows and improve controls. 
• Investigated policy violation cases and identified any wrongdoing in personal dealing transaction by data analysis. Delivered the result of investigation to employee and communicated the required actions and potential impact.
• Produced monthly MIS reports on employees trading trend and flagged potential risks in employee trading patterns. 
  
  
   

Associate, Equity Settlements Operations team                                                           01/2013 – 07/2015

Goldman Sachs, Hong Kong

• Managed the day-to-day settlement risks for the Equity Trading Desk as well as the Clearing Business. Liaised with clients, other clearing members, and trading desks to follow up settlement issues across AEJ markets. Managed settlement instructions via CCASS terminal for the HK market.
• Liaise with the Sales desk and the client middle office to manage settlement risks. Monitored the firm’s inventory level of equity stocks and ensured it is sufficient to fulfill delivery obligations such as buy-ins and cash payments.
• Processed HK stamp duty payments and ensured all eligible trades were reported to the HK Inland Revenue Department. Reconciled and monitored trading activities which were subject to stamp duties.
• Monitored new regulations and market rules changes and assessed the impact on settlements ops. Assisted in building out new settlement flows including the recent Shanghai-HK Stock Connect flow in the HK market.
• Review controls within the settlement processes and design sufficient controls or MIS to address any loopholes. Ensured rectifications or improvements were reflected in the procedures. 

Associate, Trade Support Operations team                                                               01/2009 – 12/2012

Goldman Sachs, Hong Kong

• Monitored the trading behavior and front-to-back controls on the business. Supported the business and operations for any operational issues. Became the key contact for trading desk including One Delta Single Shares, Program Trading, Synthetic, Volatility, ETF, Convertible Bonds trading desks as well as Clearing business.
• Validation of trade economics captured in the trade capture systems against trade term sheets and partner closely with Sales & Trading on trade booking queries and ad-hoc requests.
• Oversee daily reconciliation and clearance of position, product and internal accounting breaks that ultimately affect the firm’s balance sheet. Performed trading desk control and surveillance. Report any wrongdoing or near-miss to global trading and operations MDs.
• Performed root cause analysis and improved equity trade flows. Explained ops processes and solutions to different federation teams such as IT, controllers, and compliance to resolve issues. Coordinated projects, provided requirements, prepared test cases, and checked out UAT for various trading systems immigrations and business initiatives.
• Identification, timely escalation & resolution of control-related issues.
• Development & maintenance of detailed desktop procedures outlining the team's activities.

Analyst, Prime Brokerage Operations team                                                               03/2007 – 12/2008

Goldman Sachs, Hong Kong

• Accountable for end-to-end transaction management lifecycle for their respective client coverage. This includes trade capture, settlement exceptions and cash management.
• Working with various internal teams such as trade processing, pre-matching, settlements, and margin to process transactions and resolve any exceptions in a timely manner.
• Respond to and resolve client inquiries in a timely manner and maintain relationships with clients.
• Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.
• Work as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global clients.
• Partner with account management teams to help change client behavior where required to remove manual processes.
• Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.

Data Analyst (Operational Risk), Team Leader                                                             08/2002 – 01/2007

AON Canada, Montreal, Quebec

• Analyzed financial reports of the top 200 banks listed on “Top 1000 Banks” list. Extracted relevant data from the financial reports, claim history, insurance policy, and other public sources of information and stored the information into a centralized database.
• Prepared sales pitch documents with risk factors analysis and statistics of operational risks analysis of top corporations within the banking industry by performing data mining in the customer data collected.

Prepared Designed, developed and maintain MS Excel and Word macros to produce standardized statistics reports based on criteria provided by the sales team.

Graduate Diploma of Computer Science                                                                         Dec 2006

(Equivalent to Bachelor of Science in Computer Science)

Concordia University, Montreal, Quebec                                                                                                             

Bachelor of Commerce                                                                                                  May 2002

McGill University, Montreal, Quebec

Major in Finance and Information Systems