John Ellis
Customer Service / Support
Services offered
Data Analytics and Workforce Management Professional with a passion for data science and team development | Expert Level Excel & VBA | Machine Learning | Mentoring | Workforce and Client management
Experience
25 Years working in Workforce Management/Operational Research specializing in the BPO contact center space. I have a passion for data analytics and team development. I thrive in remote environments and successfully built and managed teams of technical analysts.
Education
I completed a 6-month Data Analytics and Machine Learning bootcamp through the University of Toronto with a mark of +96% (transcript available upon request). This augments a Bachelor's Degree in business from the Toronto Metropolitan University (Ryerson) where I also earned a certificate in Decision Analysis for Business.
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