Jojo Thomas

17 Years of Banking, Treasury, Trade and Forex

Accounting / Finance

Glace Bay, Nova Scotia

About Jojo Thomas:

Having 17 years of Banking and Financial Service experience majorly in the field of Treasury, International Trade and Forex. Currently settled in Canada under permanent residency status. Open for a career in Banking and Financial sector.

Experience

Support Service Groupe – Glace Bay, NS, Canada
Customer Care Agent | Oct 2024 – Dec 2024
• Delivered high-quality customer service with a focus on technical proficiency and task prioritization.
• Effectively managed service requests and supported team goals through multitasking.

Concentrix – Glace Bay, NS, Canada
Customer Care Agent | Mar 2024 – Oct 2024
• Provided consistent customer support while developing multitasking and communication skills.
• Maintained performance targets by organizing workloads effectively.

HDFC Bank Ltd – India
Senior Manager – Retail Trade Forex | Nov 2018 – Sep 2023
• Managed trade and forex operations across multiple branches to exceed revenue goals.
• Increased income by 20% through strategic client engagement and team coordination.
• Conducted training sessions on foreign exchange regulations and documentation.
• Enhanced trade product visibility via marketing and operational streamlining.

Kotak Mahindra Bank Ltd – India
Treasury Forex Dealer – Senior Manager | Sep 2010 – Nov 2018
• Managed client portfolios and provided advisory services on treasury and FX operations.
• Led market analysis and FX desk trading, ensuring accuracy and regulatory compliance.
• Directed treasury application testing and currency export coordination.
• Produced MIS reports to support leadership decision-making.

UAE Exchange & Financial Services Ltd – India
Treasury Forex Dealer – Assistant Manager | May 2006 – Aug 2010
• Handled international currency operations, transactions, and remittances.
• Oversaw foreign currency trading and coordinated global shipment logistics.