Jordana De Pasquale

A goal driven customer service representative, public service agent, and student with an open mind, extensive communication skills, and a strong desire to continue learning and growing in all capacities.

Associate Probation Officer

Government of Alberta - Ministry of Justice and Solicitor General, May 2021 - Aug 2022

Successful candidate for the University of Alberta's Art Work Experience paid internship program. The program offered an in depth experience and understanding of Alberta's Criminal Justice System and community rehabilitation. Tasks involved:

• Effective Case Management
• Case Work (submitting and compiling court documents, engaging with stakeholders, meeting with offenders, compiling comprehensive case plans tailored to clients' needs). 
• Administering Cognitive Behavioural Therapy

Customer Service Representative

Call it Spring (Upstairs Location, West Edmonton Mall) 2015-2019

Was the first retail job worked, quickly learned positive and confident communication skills. Informed customers of deals and provided key recommendations for increased sales. Displayed responsible attitude towards the brand and their products.

• Was given a raise after 6 months.
• Independently managed the store for long period of time.

Restaurant Server and Hostess

Earls Restaurant & Bar (Crossroads), Feb 2017 - Aug 2017

Joined as a hostess, quickly promoted to serving due to maintained position enthusiasm, strong menu knowledge, and consistent work productivity. Underwent week-long server training, gaining general serving and specific restaurant & menu knowledge. Worked both patio & dining room.

• Dinner service sales per customer reached 11% higher than targeted sale goals.
• Showed low average server error (1 per week) reducing unnecessary profit losses.

Bachelor of Arts Degree, University of Alberta

Psychology Major & Sociology Minor

Learned to prepare concise and informative documents, manage responsibilities under high pressure, and think critically.