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Calgary
Jose Hernandez

Jose Hernandez

Leadership | Experienced IT Professional

Technology / Internet

Calgary, Alberta

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Services offered

Preventive and corrective technical support. OS upgrades, data/files backups. Network troubleshooting issues, access point configuration, internet service provider management, excellent customer service approach.

On-site, hybrid and online support 24/7.

Network troubleshooting
Internet service management
Technical support
Customer service
Approximate rate: CAD$ 15 per hour

Experience

Demonstrated expertise in leading IT infrastructure projects and delivering exceptional service to internal and external stakeholders. Recognized for a servant- leadership approach, dynamic problem-solving, and fostering cross-functional collaboration. Highly motivated and passionate about continuous learning, with a strong commitment to driving innovation and operational efficiency. 

I have spanned the following roles:

  • IT Operations Manager at ICON plc
  • Sr. IT Liaision at Hays plc
  • IT Support and Infrastructure Analyst at Marken Limited

Education

Licensed Communications and Electronic Engineer with a robust background in information technology and a current focus on software development through a post-diploma studies at Bow Valley College.

  • Communications and Electronic engineering (Bachelor of Science Degree) | 06/2015 – 07/2021 | INSTITUTO POLITECNICO NACIONAL | México City, CDMX
  •  Computer Science (Professional Technician-High School) | 01/2011 – 07/2013 | COLEGIO NACIONAL DE EDUCACION PROFESIONAL TECNICA | México City, CDMX 

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