Josée Larivière

Gucci, Holt Renfrew Montreal                                            2013-2020

Supervisor ⁄ Lead Client Advisor

Responsible for delivering an exceptional customer experience, acting as a brand ambassador and as a referral to customer advisors. 

Achievements: 

• 2019: Highest rate of invited customer participation at marketing and charity events.
• 2018: Exceeding the individual sales target by 12%
• 2017: VP North America division’s congratulations letter for cross-selling results.
• 2015: President and CEO’s congratulations letter for performing extraordinary results in my market.
• First North American International volunteer for a solidarity mission sponsored by the Kering Foundation to improve the lives of women around the world. 
• 2014: Extraordinary results for customer retention among the top ten employees in North America.

 Holt Renfrew Montreal                                                           2009-2013

Divisional sales associate, Gucci Menswear

Act as an expert of a key brand, develop long-term relationships with customers and increase sales in partnership with buyers and the vendor.

Achievements: 

• 07⁄2012: Selected by Mark Derbyshire Holt’s President on the national committee on the commission’s plan revision.
• 12∕2011: Achieve the President challenge in reaching the yearly individual sales target before the end of the financial year of January 2012. Among 37 of 2300 employees.
• Best success story for the introduction of a new brand in Menswear at Holt Renfrew Montreal: sales growth of 50% over three years
• Persuade existing Holt Renfrew customers to adopt a new designer in the male fashion world.
• Develop brand awareness in Montreal’s menswear market, attract and retain new customers.
• Develop long-term relationship with customers and create loyalty towards the brand.

Superior Studies: HEC in Human ressources and management

Bachelor degree in Industrial Relations

Certificate in Public Relations Management