Joseph Dious Maliyakkal Antony

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

With my experience as an Assistant Manager at Reliance Retail Ltd in Kerala, I successfully contributed to the opening of a new store by implementing efficient operational procedures, training new staff, and ensuring exceptional customer experiences. I maintained inventory accuracy, optimized team productivity through effective task delegation, and collaborated with the store manager to achieve sales and profit goals. By enforcing company policies and mentoring staff, I fostered a motivated and skilled team. Additionally, as an Industrial Exposure Trainee at Hotel Crown Plaza in Kochi, I gained valuable customer service experience, managed guest accounts, and resolved issues promptly. In my role as a Housekeeping Associate at 7 Nights Stay in Niagara Falls, I exceeded cleanliness standards, streamlined procedures, and improved guest satisfaction ratings. Overall, my diverse experience and strong leadership skills make me a valuable candidate for job opportunities in Canada.

I completed a Bachelor of Science degree in Hospitality and Hotel Administration from the Institute of Hotel Management and Catering Technology in Kerala, India in 2019. During my studies, I gained a solid foundation in the field of hospitality and hotel management. Additionally, I pursued a program in International Business Management at Niagara College in Niagara Falls, ON, in April 2023, where I achieved a GPA of 76. These educational experiences have equipped me with the necessary knowledge and skills to excel in the business and hospitality industries, making me a well-rounded candidate for job opportunities in Canada.