Joseph Zhu

Dedicated professional with a proactive approach and strong background in Business Tech Management. Experienced in independent project management, excelling in fast-paced settings. Proven success as a Business Systems Analyst at TD and in CIBC's Graduate Rotational Program. Recognized for exceptional performance. Proficient in Microsoft Office and SQL. Seeking a challenging position for team success and committed to continuous learning and growth.

With a multifaceted background spanning project management and strategy analysis, I have spearheaded initiatives across diverse domains, ensuring alignment with strategic objectives and driving operational excellence. In roles such as Project Manager for Contact Center Support & Optimization, I orchestrated the implementation of Digital Callback and optimized intent routing, amplifying operational efficiency. As a Strategy Analyst, I navigated the complexities of the Fnality project, fostering collaboration among stakeholders, and innovated strategies to propel project momentum forward. Moreover, in managing Personal Banking Product Technology projects, I meticulously developed comprehensive plans while actively supporting budget maintenance and facilitating cross-team collaboration, ensuring seamless execution of initiatives.

Completed a Business Technology Management Bachelors Degree with honors at Wilfrid Laurier University.