About Josephine Chibuko:
Results-driven customer service representative with a proven track record of delivering exceptional service and building strong customer relationships. Committed to exceeding customer expectations and contributing to organizational success. Skilled in effective communication, problem-solving, and ensuring customer satisfaction. Seeking a challenging role to utilize my customer service expertise and contribute to the growth of a reputable company.
Experience
- Proficient in CRM software
WORK EXPERIENCE
Customer Service Representative | Ecobank Nigeria Limited 2008-2021
- Take ownership of client complaints/issues, initiate action, follow up with respective units, resolve the problem within the stipulated timeframe, and keep the clients informed during the process.
- Assisted customers with their banking needs, including account opening, transactions, and inquiries on banking products and services.
- Attended and manage customers in an orderly manner in the branch lobby for better customer experience and quick service.
- Assisted customers with self-service banking.
- Achieved the sales targets as assigned by the supervisor/ Branch Manage
- Achieved a 31% increase in customer engagement through proactive follow-up, improving overall customer satisfaction.
- Trained and mentored new customer service support employees, enhancing their product knowledge and customer service skills.
Customer Service Officer | Skye Bank Nigeria Plc 2007-2008
- Maintain and manage existing accounts.
- Capture new accounts.
- Maintained and update customer data periodically.
- Maintained accurate records of customer inquiries and complaints using CRM software.
- Achieved high customer satisfaction ratings of 80%-85% through effective problem-solving and attentive listening.
Education
EDUCATION
Global Business Management Program - Sault College Brampton Campus | Brampton, ON | Expected Graduation: 2024
Diploma in Accounting- Federal Polytechnic Idah | Idah, Nigeria | Graduation: 2005
Diploma in Accounting -Kaduna State Polytechnic Zaria | Zaria, Nigeria | Graduation: 2002
CERTIFICATIONS & ADDITIONAL INFORMATION
- Customer Service and Selling Skills Program | Ecobank Nigeria Limited
- Volunteer – Reference Letter | Skye Bay Clinic Port Harcourt, Nigeria
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
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