Josheena Joganah

A highly motivated and reliable professional with a Bachelor’s degree in Hospitality Management. Possesses strong communication, management, and organizational skills, with a proven ability to work effectively in both team-oriented and independent environments. Experienced in customer service, administrative tasks, and operational management. Demonstrates exceptional leadership and problem-solving abilities, ensuring smooth operations and a positive customer experience. Committed to delivering high-quality service and maintaining strong professional relationships.

       07/2023 – Ongoing: Front Desk Assistant and Housekeeping Supervisor| Acorn Motel,      Grande Cache Canada

• Customer Service - Greet and assist visitors in a professional and friendly manner. 
• Address customer inquiries and resolve basic complaints. 
• Perform various clerical tasks, such as billing, filing, data entry, and photocopying. 
• Managing department inventory 
• Check In & Check Out of guests
• Answering phone calls and e-mails
• Supervising the rooms department (Checking of rooms, Housekeeping Inventory
  
  06/2022 – 06/2023:  Rooms Coordinator| Pre–opening of Royal Green Wellness Resort Mauritius
• Implementing SOP’s and worksheets
• Marketing of Royal Green Laundry Services
• Assuring daily briefing with the team
• Ensuring the daily operation of the Rooms department
• Billing
  
  11/2021 – 01/2022: Concierge| Four Seasons Resort at Anahita Mauritius
• Making travel arrangement and providing information regarding the Resort and the Island
• Arranging excursion
  
  04/2019 – 10/2019 : Management Trainee in Rooms department| Hôtel Le Relais de Chambord France 
• Daily inspection of rooms
• Giving task delegation to team
• Daily briefing and monthly roster
• Managing housekeeping department inventory 
  
  07/2016 – 04/2017 : Travel Consultant| Avia Travel and Tours, Port-Louis Mauritius 
• Involved mainly in Travel arrangement
• Provided effective customer service
• Amadeus and Galileo GDS

10/2021 -    Bachelor Degree in Hotel Management 

                         Cergy Paris University - Institut Escoffier Mauritius - 

07/2020 -   Higher National Diploma in Hospitality Management 

                         École Hôtelière Sir Gaëtan Duval Mauritius 

07/2016 -    Certificate – “Amadeus Novice Course”

                         Flymates LTD Mauritius                     

07/2016 -    Diploma – Foundation in Travel and Tourism with Amadeus 

                         Flymates LTD Mauritius 

11/2015 -    Diplôme d’étude en langue française – DELF B2

                         Centre international d’etude pedagogique 

11/2015 -    Higher School Certificate 

                         New Educational College Mauritius

11/2013 -    School Certificate 

                         Saint-Andrew’s School Mauritius