Joyce Rodrigues

As a customer-centric person, my main focus is on ensuring that the needs and desires of my customers are met to the best of my abilities. I understand that customer satisfaction is the key to building long-term relationships and driving business growth. Therefore, I make sure to listen carefully to customer feedback and take it into account when making decisions or taking actions. I aim to provide exceptional customer service by being proactive in anticipating their needs and addressing any issues or concerns they may have in a timely and effective manner.

Empathy is a crucial aspect of being customer-centric, and I always strive to put myself in my customers' shoes to better understand their perspectives and needs. By doing so, I am able to offer personalized solutions that cater to their individual requirements. I believe that treating my customers with respect, honesty, and transparency is fundamental in building trust and a strong customer relationship.

Technical and sales support for internal and end customers – training and development based on

customers' needs and dealing with time management, reliability, and punctuality.

• Ability to think critically, solve problems independently, and welcome and incorporate colleagues'

feedback. Good listener, customer-oriented with solid communication, interpersonal and problemsolving

skills

• Merchandising organizing inventory and improving merchandising in store

• Executed product display and fixture components for all Visual Merchandising strategies

• Product Placement, Pricing and Promotion

• Customer service oriented - able to display positive attitudes and behaviours, demonstrating an

awareness and willingness to respond to customers and meet their needs, requirements, and

expectations.

• Flexible schedule, capable of working shift hours based on business needs, home office if needed.

• Technological skills include using Office Package and other tools such as Slack, Teams, and Zoom

Meetings. Currently enrolled at George Brown College, acquiring in-depth knowledge in data analysis

tools, such as Access and Salesforce, Excel (Microsoft Office) and reinforcing the integration between

knowledge areas in the consumer journey, Database knowledge, customer journey, personas, indepth

Data Analysis skills through tools such as Access and Salesforce, Marketing Plan.

• Strategic Relationship Marketing

George Brown College | 2022 - 2023

• Marketing MBA

Anhembi Morumbi | 2010

• Bachelor’s Degree in Advertising and Marketing

Anhembi Morumbi | 2004