Juan José Fernández

Hospitality professional with extensive experience in customer service, front desk operations, and hotel supervision. Background working in full service and high volume hotel environments, supporting daily operations, guest relations, and team coordination. Recognized for professionalism, strong communication skills, and effective problem solving. Seeking a Front Desk Supervisor role within a hotel environment where I can contribute to daily operations and support high service standards.

Front Office Manager, Coast Capri Hotel, Kelowna (2025).
Front Office Manager, Recreation Inn and Dilworth Inn, Kelowna (2023–2025).
Front Desk Concierge, Paradise Village Group, Mexico (2022–2023).
Waiter, Royal Caribbean International, USA (2019–2022).
Customer service and hospitality experience across hotels, resorts, and cruise lines, with a strong focus on guest service, front desk operations, and team support.

Bachelor in Food and Beverage Management, Corbuse Culinary Institute.
Patisserie Diploma, Ambrosia Culinary Institute.
Serving It Right Certification.
Fluent in English and Spanish.