Julianne Tung

A service and sales oriented worker who’s looking for a full-time position 

Customer Experience Salesfloor Associate - Walmart Guelph

• Zoned aisles. Working from features and end caps to home shelf. Used scanner to find the picks and bring products from the back bins to fill up the shelves. Picked up return from the front end and completed items recovery.
• Performed inspections: checked product quality and expiry date, reported and scrapped broken items. Repaired minor damages for clearance sale. Printed labels making sure the price is shown correctly to prevent confusion for the customers.
• Helped unload the skids and stockings.
• Used surveys to collect customer feedback and recorded it into the system, sharing key details with appropriate departments and team members.
• Cosmetics, Health and Beauty checkout: upsold by encouraging customers to learn about different products. Retained cosmetic and brand knowledge, recommended and explained suitable options based on their skin type and preference.
• Helped customers with price checks, finds, and other inquiries on call or in-store using the website and backroom system, ensuring items are in stock. Suggested similar products or other solutions to maintain sales while keeping the customer satisfied

Retail Associate- Winners TJX 

• Sales floor: used creative and decision-making skills to put out products from the back to the floor, making the store layout appear more organized and visually attractive with the knowledge of current trends. Performed markdowns on merchandise to bring more sales while finding mismate items.
• Cashier: greeted guests with a friendly attitude and engaged in small talk during the checkout. Kept track of loss prevention at the frontline by scanning items carefully and checking details before bagging. Asked guests for membership and informed them of any current events.
• Fitting room: welcomed guests with smiles and carefully counted the number of items on their hands, then gave out the number tags accordingly after explaining the fitting room policy. Organized clothes from the return or frontline and arranged them on the racks in orders. Sanitized rooms regularly during shift
• Backroom: Worked at a fast pace with the team for truck receiving. Ensured health and safety at work with a clean workspace and correct handling of hand tools. Categorized merchandise after unboxing and placed hangers and security tags on them.

College Certificate in Health Science

St. Clair College - Guelph, ON September 2020 to June 2021

College diploma in Business Administration- Marketing

Conestoga College - Kitchener, ON January 2022 to Present