Julius Awasom

Bilingual (English/French) Customer Service Representative with a strong background in providing excellent customer support and resolving issues. Seeking a position where I can utilize my language and communication skills and interpersonal abilities to ensure customer satisfaction and contribute to the success of the company.

Skills

• Fluent in English and Fluent (written and spoken)
• Excellent verbal and written communication skills
• Demonstrate empathy and actively listen to members
• Ability to work independently and as part of a team
• Strong problem-solving, decision-making and multitasking abilities
• Ability to handle difficult customers and resolve conflicts
• Adaptability and flexibility in a fast-paced work environment
• Strong Microsoft Office skills with the ability to learn multiple computer systems both Windows based and others

Experience

Bilingual Customer Service Representative

Calea Ltd, Calgary, Alberta                                                                                                            Jan 2019 – Present   

• Provide exceptional customer service to a diverse client base in both English and French languages.
• Handle customer inquiries, complaints, and provide appropriate solutions and alternatives within established timeframes.
• Maintain accurate records of customer interactions and transactions using proper procedures
• Effectively troubleshoot, resolve telephone and email inquiries using various systems and tools in a timely fashion
• Provide precise responses to existing and new members while maintaining the highest level of customer service
• Ensure clear, concise, and thorough case documentation in the appropriate systems
• Communicate daily with members, clients, and management both in writing and by telephone

Diploma in Health, Environment, and Safety                            University of Calgary - 2014

BA English Modern Letters & French Literature                       Université de Yaoundé 1, Cameroon - 2000