Jun Carbonell

Strategic Infrastructure Architect with 20+ years of experience in telecommunications and IT industry. Experienced in designing scalable, resilient and secure architectures across on-premises and hybrid environments. Develops an executes strategic technology roadmaps, leads modernization, transformational and cloud integration initiatives that improve performance, agility and business continuity while aligning to long-term business growth objectives.

Global Infrastructure Solution Consultant

Zayo | Allstream, Global Telecom & Managed Services Provider – Toronto, ON (2019 – 2025)
 

• Delivered tailored solutions for global enterprises –including reliable network connectivity, transport, network security, managed services, cloud voice and cloud interconnects – to address their business and telecom needs.
• Served as trusted technology advisor, guiding enterprises through cloud adoption and digital transformation to enable business agility, resiliency and ensure business continuity.
• Led cross-functional collaboration with architects, engineers and product team to craft compelling RFI/RFP/RFQ responses and winning solution proposals that aligned with client requirements.
   

Technical Delivery Manager 

Allstream Inc., North American Telecom & Managed Services Provider – Toronto, ON (2017 – 2019)

• Oversaw the implementation delivery of fiber installs, SIP UCaaS/CCaaS for 7,500 customer across north America.
• Directed 15+ deployments monthly, ensuring seamless execution and service quality and customer satisfaction.
• Optimized and streamlined workflows, cutting cycle time by 25% and improve delivery performance by 30%.
• Handled critical customer escalations by coordinating with engineering, provisioning, and NOC/SOC—to diagnose and resolve complex issues, ensuring rapid resolution and uphold SLA commitments.
   

Enterprise Solution Architect

Allstream Inc., Toronto, ON (2012 – 2017)

• Partnered with business and technical stakeholders to translate complex requirements into scalable architecture solutions, improving OSS/BSS resiliency and performance by 35%.
• Consolidated multiple billing systems into a single unified platform, saving vendor and technology spend by 40%.
• Designed the modernization of legacy CRM by implementing SaaS platforms (Microsoft Dynamics and SharePoint), boosting productivity, collaboration and workflow automation across sales and marketing operations.
• Architected a scalable and secure Cisco HCS voice and telepresence solution enabling enterprise‑wide telework.
• Authored SR&ED supporting technical artifacts that secured $12M+ in technology tax credits, funding new R&D initiatives and technology innovation programs.

Enterprise Infrastructure Architect

Allstream Inc., Toronto, ON (2009 – 2012)

• Developed and executed technology roadmaps for compute, virtualization, network, storage, data centers and disaster recovery that improved performance, scalability, resiliency and business continuity capabilities.
• Produced architectures solutions for transformational infrastructure projects, aligned ITIL and TOGAF standards.
• Spearheaded the solution for a secure, compliance‑aligned nationwide network connectivity and hosted Mitel voice infrastructure for a federal government initiative, fully adherence with SOC 2 and PCI‑DSS requirements.
• Led technology evaluations and POC initiatives to validate emerging solutions, integrate advanced capabilities, close technology gaps and strengthen operational agility.
• Conducted technology risk assessments to identify and mitigate exposures, optimize performance, maximize ROI/TCO, reduce OPEX and guide CAPEX investments strategies.
   

IT Infrastructure Solution Design Specialist | Systems Integrator

Allstream Inc., Toronto, ON (2005 – 2009)

• Developed technical solution designs for infrastructure deployment, upgrades, migrations and systems/network integration – successfully completing 30+ project annually, on-time and within budget delivery.
• Led cross‑functional collaboration, technical workshops, and design reviews, providing guidance to ensure solution implementation met business, architectural, and security‑compliance requirements.
• Pioneered an infrastructure cost‑reclaim chargeback model, enabling accurate allocation of shared capacity and reinvestment of recovered funds to scale shared services, maximizing technology ROI.

IT Infrastructure Analyst | Operations Support

Tridel Corp., Toronto, ON (2002 – 2005)

• Supported mission‑critical business systems and applications, ensuring operational stability, security, and high availability, and providing responsive end-user support to 400+ employees
• Let modernization initiatives, including large-scale workstation refresh, BMC Remedy service desk implementation and technical onboard training- improving systems performance, and boosting user support operations efficiencies.

EDUCATION

• Systems Engineering – Oracle Unix/Redhat Linux – Xincon Institute of Technology – Toronto – (2000)
• Systems Engineering – Microsoft Windows – Shaw Business College – Toronto – (1999)
• Business Administration – Shaw Business College – Toronto – (1998)

PROFESSIONAL DEVELOPMENT (2018 – 2025 – WORKING KNOWLEDGE) 

Cloud Architecture 

• AWS (Certified) Solutions Architect – Associate 
• AWS Solutions Architect – Professional – working progress
• AWS Cloud Security Specialist – working progress

Technology Architectures

• Cloud & Service Models: AWS, Azure, GCP; hybrid/multi-cloud; IaaS, IaC, PaaS, SaaS, FwaaS, UCaaS/CCaaS
• Infrastructure & Automation: Terraform, Ansible, CloudFormation; CI/CD; Docker, Kubernetes 
• Security & Compliance Frameworks: Zero-Trust, IAM, Okta, SAML/Oauth SSO, SOC 2, PCI DSS, NIST, ISO 27001
• WebApp| Messaging | Middlware: WebLogic, JBoss, Tomcat, WebSphere, Kafka, MQ, RabbitMQ
• Networking & Resilience: SD-WAN, SASE, firewalls, VPN, DDoS, CDN; high availability, DR/BCP
• Core Infrastructure: Compute, Virtualization, Storage, Network, multi-site data center, Disaster Recovery
• Application & Integration: Microservices, SOA, API Gateways, middleware integration
• ITSM & Enterprise Frameworks: ServiceNow, Jira, SolarWinds; TOGAF, Zachman, ITIL