Kajal Gupta

My name is Kajal . I have done my graduation in Computer Science. Worked on a variety of service-based projects for various firms to develop and enhance the UI/UX of their websites for 6 months and also worked as a customer support representative for one year. 

DIGITALMARKETER, Gurgaon,India 

Shaurya Sports , June 2020-December 2021

Worked on digital marketing to enhance the amount and quality of Facebook, Instagram, Google, YouTube, and other platforms' users. 

Creating, writing, editing, and sharing social content that builds meaningful B2B audience connections and achieves result. 

Scheduled and maintained a daily and monthly blogging calendar 

SOFTWAREDEVELOPER, Saket,Delhi

PixelVJ Digital Solutions, January 2019-June 2019

Worked on a variety of service-based projects for various firms to develop and enhance the UI/UX of their websites. Translated designs and wireframes into quality code using HTML and CSS.

CUSTOMERSUPPORTREPRESENTATIVE, Gurgaon,India

Teleperformance, May 2017-March 2018

Provided assistance to more than 50 customers daily via chat, email, and phone in resolving product-related issues regarding usage or repair.

Retain customers explaining products and services.

Managed customer inquiries, billing concerns, payment processing, and service requests.

Ensured customer satisfaction by following up with additional support and checking on their progress.

Retain customers by discussing promotional and special.
 

Bachelor of Technology - Information Technology