Kajal Gupta

My name is Kajal . Seeking an opportunity to contribute to the efficient operation of the front desk and office by managing multiple tasks simultaneously, maintaining a positive attitude, a high level of professionalism and adaptability.

PixelVJ Digital Solutions - Web Developer , Jan 2019 – Jun 2019

• Designed and developed a range of service-oriented website projects for diverse firms, including OpenMagazine,
  Mobile Future Forward focusing on stylistic and functional excellence.
• Converted Photoshop & Figma designs and wireframes into code utilizing HTML5, CSS3, and Bootstrap framework.

Teleperformance - Customer Service Representative, May 2017-March 2018

• Implement retention strategies to increase loyalty and retain business.
• Stay updated with detailed knowledge on new and existing products.
•  Evaluate customer feedback and engage in negotiation to address concerns effectively.
• Identify and troubleshoot product and service-related issues accurately.
• Demonstrated strong communication and problem-solving skills, leading to high customer retention rates.
• Actively supported team goals by coordinating internal communication, providing mely updates, and reporng
  on key office metrics.

Concentrix - Customer Service Representative, Jan 2016 – Mar 2017

• Communicate, in wring (email, text, or chat), with customers regarding their motivation for contact and provide
  follow-up communication, as needed, throughout the resolution journey toward completion.
• Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with
  other departments to ensure timely resolutions.
  
   

Bachelor of Technology - Information Technology